topic Re: System Armed but no recording or alert in Features

System Armed but no recording or alert

mjarlo — Tue, 28 Feb 2017 17:15:48 GMT

One out of 4 cameras have been sending false alerts like crazy (every minute)... it ran out of battery two times in last 3 days...now I put that cam on charger one more time.. Other three cameras were recording movements just fine untill this morning... now all four cameras stopped recording... The system is armed but no video recording is happening...no alert either... neither in web portal or iphone app. Any help?

Re: System Armed but no recording or alert

TomMac — Sat, 25 Feb 2017 20:51:41 GMT

Easiest thing to do first is power button reboot the base unit

Re: System Armed but no recording or alert

mjarlo — Sat, 25 Feb 2017 20:55:06 GMT

You are kidding me right? I plan to leave my house unattended for a month... long vacation... If this happens while I am away who will do that?

Anyone on the product suppport team can help?

Re: System Armed but no recording or alert

TomMac — Sat, 25 Feb 2017 21:23:19 GMT

No, not kidding... I said it was the easiest thing to try,

If you want to check further, the make sure the "arming" is correct by going to the live view screen and make sure the "running man" above each camera is black ( not gray which is off )

Or just contact Netgear Support here ; https://www.arlo.com/en-us/support/contact.aspx

Re: System Armed but no recording or alert

mjarlo — Sat, 25 Feb 2017 21:30:55 GMT

Running man is neither gray or black... its orange ... any ideas what that means? 🙂

The system is Armed... no sure what you mean by correct?

Re: System Armed but no recording or alert

TomMac — Sat, 25 Feb 2017 21:42:52 GMT

Running man is ORANGE when it detects motion and is RECORDING...

sound like the camera is stuck in record mode... you could always pull the battery pack to reset the camera

Re: System Armed but no recording or alert

jguerdat — Sun, 26 Feb 2017 00:24:49 GMT

Or flush the cache of the app or browser. Additionally, power cycling the base can also fix this.

Re: System Armed but no recording or alert

mjarlo — Mon, 27 Feb 2017 16:45:18 GMT

All Cameras were showing ORANGE. I went to live mode on all and then paused all one by one... that fixed the issue...

that said the product looks buggy and unstable and I am going to retun this... I might buy it again once these issues are fixed...

Re: System Armed but no recording or alert

jguerdat — Mon, 27 Feb 2017 18:34:00 GMT

It's a display issue. That's why I suggested flushing the cache.

Re: System Armed but no recording or alert

mjarlo — Mon, 27 Feb 2017 21:14:27 GMT

--> It's a display issue. That's why I suggested flushing the cache.

don't know how you can flush cache for an app.

this hardly looks like display issue as all cameras stop recording. no email alert as well...

Re: System Armed but no recording or alert

jguerdat — Tue, 28 Feb 2017 01:27:13 GMT

The cache, at least on Android, is available via phone settings, apps, Arlo, clear cache. Reinstall I the app does the same thing via brute force.

Re: System Armed but no recording or alert

jguerdat — Tue, 28 Feb 2017 01:27:31 GMT

Reinstalling