https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1229032#M13409 I could download a video and keep that my folder by using my computer. Thank you. Tue, 14 Feb 2017 04:23:12 GMT S30Home 2017-02-14T04:23:12Z https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228014#M13401 <P>Please tell me how to keep my videos or photo shots from library. Thanks.</P> Sun, 12 Feb 2017 23:06:23 GMT https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228014#M13401 S30Home 2017-02-12T23:06:23Z https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228045#M13402 <P>when in the library, hit SELCT, then check off the items you want to download (or select all), then hit download.&nbsp; Then repeat for other days you wish to download.&nbsp; Don't forget they'll be deleted automatically after 7 days unless you have a premium plan.&nbsp; Should download to your computers downloads folder</P> Mon, 13 Feb 2017 00:05:17 GMT https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228045#M13402 manfredz 2017-02-13T00:05:17Z https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228161#M13403 Thanks, but I did it what you said, then after downloading, it showed "user denied access".<BR />What should I do next? Mon, 13 Feb 2017 03:34:24 GMT https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228161#M13403 S30Home 2017-02-13T03:34:24Z https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228168#M13404 <P>when did this come up, when you're trying to play them on your computer or when you try to download them?</P><P>i've got no idea here, anyone else?</P> Mon, 13 Feb 2017 03:46:57 GMT https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228168#M13404 manfredz 2017-02-13T03:46:57Z https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228175#M13405 In the library, I tapped select and hit the one I wanted to keep. I saw the green check mark on it , then tapped download. After downloading, "user denied access" came out in the top of iPhone. Mon, 13 Feb 2017 04:12:15 GMT https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228175#M13405 S30Home 2017-02-13T04:12:15Z https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228235#M13406 <P>do they download ok when you try downloading them onto a computer instead of the iphone?</P> Mon, 13 Feb 2017 08:28:17 GMT https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228235#M13406 manfredz 2017-02-13T08:28:17Z https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228358#M13407 <P>On the IOS, you have to give the APP permission to download into the folders/gallery.... if not given this shows up</P> <P>&nbsp;</P> <P>Check Settings, apps, Arlo and you should see the default folder listed and also check permissions.</P> Mon, 13 Feb 2017 12:45:37 GMT https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228358#M13407 TomMac 2017-02-13T12:45:37Z https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228438#M13408 Thanks. I Will try it tonight. Mon, 13 Feb 2017 14:26:12 GMT https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1228438#M13408 S30Home 2017-02-13T14:26:12Z https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1229032#M13409 I could download a video and keep that my folder by using my computer. Thank you. Tue, 14 Feb 2017 04:23:12 GMT https://community.arlo.com/t5/Features/Arlo-how-to-keep-videos-or-photo-shots/m-p/1229032#M13409 S30Home 2017-02-14T04:23:12Z