topic Re: Why won't my cameras record? in Features

Why won't my cameras record?

TKMTIRE — Mon, 03 Oct 2016 02:01:40 GMT

We have 3 cameras, and none of them will record unless we do it manually. I have all of them set to record on motion in Rules, and set to record on motion under Modes and still, none record. If I am watching the cameras live, the motion detection symbol is gray, but it is green when I am in Modes. We need to be able to play the videos back when we are not able to watch them live.

Re: Why won't my cameras record?

KristynM — Tue, 31 Mar 2015 22:17:56 GMT

Hello @TKMTIRE,

I've sent you a private message in order for me to collect information from you and create a case for you.

Once the informaiton has been collected, the case will be created and one of our support team members will reach out to you.

Re: Why won't my cameras record?

DavidMartinsson — Wed, 01 Apr 2015 11:41:55 GMT

Hi,

I have the same problem. I have set my 2 cameras on 100% sensitivity but nothing happens??

When i did the setup test for motion, none of the cameras flashed no mather what sensitivity i chosed.

1 is mounted outdoors and 1 is in my garage.

Both of them are right know activated in motion "detection on mode" but nothing happens.

What cam i do?

Thanks!

David(swe)

Re: Why won't my cameras record?

CandiceWilliam — Wed, 01 Apr 2015 19:11:17 GMT

We have 4 cameras, 3 are set up and working/recording fine. The 4th one we are trying to set up on the dashboard of a vehicle just a short distance from where with base is (well within the 300ft). When we put the camera on the dash we can stream the video live, but it wont record anything on its own. (motion is on on all 4 cameras) ...for example, if a car comes down the road, 2 of the street facing cameras pick up the motion and record the vehicle as it goes by, but the dashboard camera records nothing, it doesnt seem to sense the motion at all. What could be causing this? How can i fix this? Any help is much appreciated. Thank you.

Re: Why won't my cameras record?

TomMac — Wed, 01 Apr 2015 22:10:14 GMT

CandiceWilliam wrote:
We have 4 cameras, 3 are set up and working/recording fine. The 4th one we are trying to set up on the dashboard of a vehicle just a short distance from where with base is (well within the 300ft). When we put the camera on the dash we can stream the video live, but it wont record anything on its own. (motion is on on all 4 cameras) ...for example, if a car comes down the road, 2 of the street facing cameras pick up the motion and record the vehicle as it goes by, but the dashboard camera records nothing, it doesnt seem to sense the motion at all. What could be causing this? How can i fix this? Any help is much appreciated. Thank you.

First thing is the 300 ft range is ' line of sight ' with no obstructions... objects in the way can shorten distance ( not yr case as you can live stream )

Second, as to the lack of record.... You camera is inside the car. The sensor that detects the IR does not work through glass. That's why the camera isb't getting any recordings. You can live stream and manually turn on the recordings but thats it. In order to fix this, move the camera outside of the car.

Re: Why won't my cameras record?

DavidMartinsson — Thu, 02 Apr 2015 14:12:30 GMT

Hi again,

As i dont got Any respond i try again. Number 1 of My 2 cameras that isnt working is mounted outside the house Wall and i can live stream. There is nothing in the way and no reflections. I have mounted it pretty hi up though. Like 3,5 meters up the house Wall facing the garage. Its now set on 95% sensetivity but nothing happens exept for when the sun comes out of the clouds. Then it reacts 😞

Is there any limits in how far from the camera position the IR reaches?

Maybe the camera is mounted to far from the action?

// David

Re: Why won't my cameras record?

MamaSkylight — Thu, 02 Apr 2015 15:29:59 GMT

I would like to know this answer as well. My cameras are not picking up motion--even when directly in front of the camera and I have it @ 100%.

Re: Why won't my cameras record?

TomMac — Thu, 02 Apr 2015 16:02:48 GMT

As i dont got Any respond i try again. Number 1 of My 2 cameras that isnt working is mounted outside the house Wall and i can live stream. There is nothing in the way and no reflections. I have mounted it pretty hi up though. Like 3,5 meters up the house Wall facing the garage. Its now set on 95% sensetivity but nothing happens exept for when the sun comes out of the clouds. Then it reacts 😞

Is there any limits in how far from the camera position the IR reaches?
Maybe the camera is mounted to far from the action?

read this info it may answer some questions...

https://community.netgear.com/t5/Arlo-Knowledge-Base/How-do-I-place-my-Arlo-camera/ta-p/37

As to a limit.. for practical uses like people, fiq like stated about 15-20 ft, BUT it will sense sunlight which is a high level of IR if the sun shines into the sensor and thats why it is recommended to aim downwards.

If you think the camera is bad, just try switching it with the one that works to see if its the camera or location

FYI, I don;t think its to high but if people are walking towards the camera instead of an angle ( of FOV) then the sensor to start record has a harder time to pick up.... Mine are just under 8ft.

Re: Why won't my cameras record?

MamaSkylight — Fri, 03 Apr 2015 14:06:44 GMT

Yesterday evening, I basically re-booted all the cameras and I think they did a software update and now motion activation is working. Thank You Online Chat!!!

Re: Why won't my cameras record?

Joanardy — Sat, 04 Apr 2015 19:00:50 GMT

I have the same issue. I have 4 cameras set up to record on 100% motion. Nothing happens... It would seem to me that paying this much money for the complete kit, it would work.

Re: Why won't my cameras record?

MamaSkylight — Sun, 05 Apr 2015 11:41:09 GMT

Take them all down and get them near the base unit. Open up the battery compartment for ten seconds and then close. This will update the software. Mine are working a little too good now and had to take the motion down to 80 in a couple of sectors. In modes....the little black check marks need to be clicked to turn them to green, too..

Re: Why won't my cameras record?

truman23 — Tue, 07 Apr 2015 12:49:21 GMT

I just unboxed my two Cameras last night. They were working perfectly and at some point during the night they stopped recording motion. I have nothing in schedule.

The rules are set up correctly,because they were working.

When I click on the Camera's the motion Icon is greyed out (this was green last night).

I have rebooted the base station and the cameras as well.

I was so happy with this purchase unitl I woke up the AM.

Can anyone help?

Re: Why won't my cameras record?

jguerdat — Tue, 07 Apr 2015 17:33:23 GMT

Are you saying that you have no schedules turned on (in Modes the schedule slider is off)? If so, did you select All Motion On? Try selecting motion off and then reselect on.

Re: Why won't my cameras record?

truman23 — Tue, 07 Apr 2015 17:35:24 GMT

I must have clicked something I should not have. I recretsed my rules and it works so far.

User error 🙂

Re: Why won't my cameras record?

jguerdat — Tue, 07 Apr 2015 17:39:07 GMT

Or, as we enlisted men in my air squadron in the Navy used to say about the officer pilots, "A short between the headset."

😛

Re: Why won't my cameras record?

TomMac — Tue, 07 Apr 2015 18:45:40 GMT

jguerdat wrote:
Or, as we enlisted men in my air squadron in the Navy used to say about the officer pilots, "A short between the headset."

😛

In computer world , its an ID10T error 🙂

as Ive gotten many of those awards.

Re: Why won't my cameras record?

jguerdat — Tue, 07 Apr 2015 18:48:56 GMT

WAY OT, but I'm a retired sys admin. My favorite was "Users are lusers."

It was time for me to retire when I would walk around the office muttering, "I hate computers." Now that they're just a hobby, they're fine.

Re: Why won't my cameras record?

Tinawheeler1 — Wed, 22 Apr 2015 00:26:19 GMT

Help! I set my system up last night and all was working great. Tonight I came home and tried to set some rules and schedules and messed the whole thing up and don't know how to fix it. I have tried to go delete any changes I made and think I've done that, yet my cameras will not record on motion. Any ideas?

Re: Why won't my cameras record?

MamaSkylight — Wed, 22 Apr 2015 01:38:34 GMT

Go to modes and make sure the all motion on is on for all the times. That's one thing I had to do.

Re: Why won't my cameras record?

rscavuzzo — Sat, 02 May 2015 22:33:54 GMT

I am having the same problem and would appreciate help as well