topic Re: Arlo iOS 2.3.2 app crashes in Features

Arlo iOS 2.3.2 app crashes

esophoria — Fri, 27 Jan 2017 18:47:41 GMT

Since updating to iOS 10.2.1 with my iPhone 7+ the arlo app will not present the login screen and then crashes. The app is now useless to me.

Re: Arlo iOS 2.3.2 app crashes

StephenB — Fri, 27 Jan 2017 16:32:01 GMT

Moving this to the Arlo forum.

Re: Arlo iOS 2.3.2 app crashes

JamesC — Fri, 27 Jan 2017 18:47:27 GMT

esophoria,

Consider uninstalling the Arlo mobile app and download a fresh version from the app store. Do you still see the same behavior?

JamesC

Re: Arlo iOS 2.3.2 app crashes

esophoria — Fri, 27 Jan 2017 20:30:56 GMT

I have installed and reinstalled the app several times without solving this issue. My neighbor now has the same issue. No surprise I talked him into buy the Arlo system. We also have the same iPhones.

This behavior begun with the recent update to iOS earlier this week.

Any other advice?

Re: Arlo iOS 2.3.2 app crashes

esophoria — Sat, 28 Jan 2017 01:50:43 GMT

I may have solved this issue-- it turns out deleting the app from my iPhone is simple and that didnt work.

Here is what I did: I synced my iPhone to iTunes. I then deleted that app on my iTunes and then synced again. It no longer existed in the list of apps in my library.

On my iPhone- I then installed it as a fresh app. So far it is working.