topic Re: Geofencing issues with multiple devices in Features

Geofencing issues with multiple devices

Chris_M — Wed, 28 Dec 2016 21:39:46 GMT

So i realize that this issue has been discussed at great length before after scanning the posts but I feel i need to add my 2 cents worth.

First, I am suprised that the multiple device geofencing issue has been going on for over 6 months with no aparent and meaningful resolution. How long can a "beta glitch" be the only answer. What is also suprising is that there doesn't seem to be any urgency to resolve the glitch. Which is too bad considering the geofencing feature brings tremendous value to this product.

Second, I have have two iphone 6's with mine set up as the account holder and my wifes phone granted access. She has access to all cameras and geofencing enabled on her device. Her wifi is on as well. It appears that the geofencing only "registers" my phone and ignores hers. When i pull up the status it showes that my phone is "out of zone" and her's is "in zone" however it armed the system anyway. What can be done to help with this or when will there be an update to fix this?

Should i use the same account on both devices and enable all devices in lieu of granting access to another account holder / device?

Also...I'm contlimplating using IFTT with both phones signed into the same account to address the proximity issue.

Re: Geofencing issues with multiple devices

JamesC — Thu, 29 Dec 2016 18:36:58 GMT

Chris_M,

A couple things to try, consider refreshing your enabled devices within Geofencing settings. Disable all listed devices, save and then enable the devices again.

Increase the location radius within Geofencing settings (small-> medium, medium->large).

Also keep in mind, for Geofencing to work be sure the app stays logged in, is running and location is enabled on all of your devices. If the app is logged off/not running Geofencing will not work.

JamesC

Re: Geofencing issues with multiple devices

lenayres — Mon, 27 Feb 2017 21:04:16 GMT

Chris,
What does IFTT mean and was your attempt to work around this issue successful?

JamesC..... When you suggest disabling all devices, do you mean "turn off" the camera or do you mean "remove" the camera as a device on the network?