topic Re: iPhone App after update in Features

iPhone App after update

serghe — Tue, 20 Dec 2016 16:42:50 GMT

After updating the app this morning this is what I have. All of my cameras appear twice (second one with the red batterie and no wifi logo). Everything else it's working. Am I the only one with this interface problem?

Re: iPhone App after update

Drake3287 — Tue, 20 Dec 2016 18:30:25 GMT

For what it's worth, my iPhone app is working correctly after the update. Try signing out of the app and then sign in again. Hopefully that'll reset everything. Sort of like rebooting your computer. Also try powering your phone off and on also.

Re: iPhone App after update

ek2016 — Tue, 20 Dec 2016 18:58:29 GMT

After the iOS update this morning my thumbnail views are now "greyed" out like the image you posted. Yesterday they were not previous to the update. I tried logging out then in, I tried deleting app and re-downloading...no change. I don't have the other issues you noted. Ugh!, this is now makes separate issue #3 that I'm dealing with currently.

Re: iPhone App after update

gilbo2 — Tue, 20 Dec 2016 19:04:16 GMT

ek2016 wrote:
After the iOS update this morning my thumbnail views are now "greyed" out like the image you posted. Yesterday they were not previous to the update. I tried logging out then in, I tried deleting app and re-downloading...no change. I don't have the other issues you noted. Ugh!, this is now makes separate issue #3 that I'm dealing with currently.

I have exactly this same issue since the update, my "device" images are now all greyed out 😞

Re: iPhone App after update

serghe — Tue, 20 Dec 2016 20:11:27 GMT

All it's good now, not sure how and why. Still have the greyed out images, but I kind of like it to be honest. I think that's part of the update to see better the camera that's playing live.

Re: iPhone App after update

Blackcloud23 — Tue, 20 Dec 2016 22:42:11 GMT

Mine is doing the same thing. Home page shows each camera twice. The "devices" section shows my Arlo family three times, and each instance of the family shows four cameras and three base stations.

For the record I currently have one base station and two cameras.

My ios is up to date. The phone was restarted after the update install this morning.

**UPDATE** I just logged out of the app- closed it- and then restarted the app. Everything is back to normal now.

Re: iPhone App after update

Paul_FCCL — Wed, 21 Dec 2016 00:53:17 GMT

Same here.......

Re: iPhone App after update

pcuser12345 — Wed, 21 Dec 2016 05:01:42 GMT

Same I click on mode, it show 3 Base Station 1 Armed, 2 getting information are stuck, it has some serious glitches.

Re: iPhone App after update

pcuser12345 — Wed, 21 Dec 2016 06:16:02 GMT

I delete the app and re download it , u won't see any glitches any more including red battery and 3 basestation

Re: iPhone App after update

Jimmyboy — Wed, 21 Dec 2016 13:45:24 GMT

I'm having the same issue. Looks like a bug in the Dec 20 update for the iPhone. Hope they solve this soon. My camera security is vital to my family's safety. Please Netgear fix the bug as soon as possible.

Re: iPhone App after update

Jimmyboy — Wed, 21 Dec 2016 13:50:35 GMT

Tried rebooting phone and logging out and still not fix the issue. Looks like a bug Netgear will need to fix.

Re: iPhone App after update

Jimmyboy — Wed, 21 Dec 2016 19:28:12 GMT

I tried the suggestions. Removing app, Shutting down iPhone, and logged out of the app. Nothing works. It looks like Netgear created this bug. Can't wait soon enough for update to fix something that wasn't broken in the first place.

Jimmyboy

Re: iPhone App after update

Drake3287 — Wed, 21 Dec 2016 20:08:52 GMT

What's interesting is that not all of us with iPhones are having this issue. I wonder if it's just a certain model of phone. I still have an iPhone 6 with all the current updates and my app is fine.

Re: iPhone App after update

bobsher — Thu, 22 Dec 2016 01:40:58 GMT

After up date my cameras have a black film I know others are having this issue Any idea what is happening?

Re: iPhone App after update

bobsher — Thu, 22 Dec 2016 01:44:35 GMT

This Is What I Am Seeing

Re: iPhone App after update

bobsher — Thu, 22 Dec 2016 01:52:59 GMT

Mine Is Doing The Same Thing ????????

Re: iPhone App after update

Tessy — Thu, 22 Dec 2016 14:17:30 GMT

Same issue as the first comment, after iOS update my 2 cameras are doubled up; I removed the cameras and synced them again and it is still happening

I have an iPhone 6 Plus, if that helps

Re: iPhone App after update

Tessy — Thu, 22 Dec 2016 14:22:12 GMT

Update: I usually log in with Touch ID, but just now went back to the app and logged in by typing in the password and my app is now back to normal!

Re: iPhone App after update

Tessy — Thu, 22 Dec 2016 14:23:21 GMT

Oh forgot to mention logged out again from app and used the Touch ID and the app is still working 👍

Re: iPhone App after update

JamesC — Thu, 22 Dec 2016 15:48:42 GMT

The engineering team is aware of this issue and is working hard toward a resolution. I will post an update when I have more information.

Thank you for bringing this to our attention,

JamesC