topic Re: Video library playback probs on app. in Features

Video library playback probs on app.

Thegr8Zamboni99 — Tue, 20 Dec 2016 16:55:37 GMT

When I go to DEVICES and then pick a LIBRARY to watch archived fotage it will only play the oldest video on the list. This only happens on the ARLO APP. The website is working correctly.

Example: I've got videos at 4:00pm, 3:59pm, 3:03pm, 9:46am.

When I touch the 4:00pm video for playback it only plays the 9:46am video.

If I try to watch anyother video it always plays the oldest on the list. If I delete the 9:46am it will play the 3:03pm no matter which one I choose.

It does this whatever camera I choose. I've tried different phones and different user logins.

Thanks in advance

-Willy

Re: Video library playback probs on app.

jguerdat — Sat, 17 Dec 2016 15:26:09 GMT

Known problem. Open a case using the Contact Support link at the bottom of the desktop version of these pages.

https://www.arlo.com/en-us/support/contact.aspx

Re: Video library playback probs on app.

lostchild — Sat, 17 Dec 2016 21:02:39 GMT

New Android App update fixed it.

Re: Video library playback probs on app.

JamesC — Tue, 20 Dec 2016 16:55:08 GMT

This issue has been resolved in the latest Android app version. For those experiencing this issue, please be sure to update your Android app to the latest version (2.3.0 as of 12/20/2016).

Please let me know if you are still experiencing this issue,

JamesC

Re: Video library playback probs on app.

Thegr8Zamboni99 — Tue, 20 Dec 2016 16:58:32 GMT

Thanks for the help everyone. My problem has be resolved with the latest Android update. Thank you.