topic Re: wrong files in Library in Features

wrong files in Library

RudolfWerthen — Tue, 20 Dec 2016 16:51:07 GMT

Hi,

since yesterday I get the wrong and always the SAME video if I click on one specific in the Library.

I reset de router and the base station.

Batteries are new.

What’s the reason and what to do?

I have 3 systems. 10 cameras. 2 stations have the same problem.

txs for helping

Rudolf

Re: wrong files in Library

jguerdat — Sat, 17 Dec 2016 15:03:25 GMT

Sounds like you're using the Android app. The past day or so you can click on any video in the library and it will start with the day's FIRST video, regardless of what you've selected. Open a case using the Contact Support link at the bottom of the desktop version of these pages.

https://www.arlo.com/en-us/support/contact.aspx

Re: wrong files in Library

JohnnyFRX — Sat, 17 Dec 2016 16:22:35 GMT

Head over to this thread...much more activity on this issue:

https://community.netgear.com/t5/Arlo/ARLO-Android-App-Issue/m-p/1189742#M25470

Re: wrong files in Library

jguerdat — Sat, 17 Dec 2016 20:22:11 GMT

New app just released fixes this.

Re: wrong files in Library

JamesC — Tue, 20 Dec 2016 16:50:45 GMT

This issue has been resolved in the latest Android app version. For those experiencing this issue, please be sure to update your Android app to the latest version (2.3.0 as of 12/20/2016).

Please let me know if you are still experiencing this issue,

JamesC