topic Re: Push notifications no longer working in Features

Push notifications no longer working

chazbot — Fri, 16 Dec 2016 20:31:06 GMT

Two iOS 6 iPhones. Was working great for me until I had my wife install the app on her phone, added her as an admin. Now I'm only getting email notifications, no longer push. Neither my wife nor I. I created new modes, reboot the main box, checked notification settings on the OS. I've only had this for 3 days. I need push notifications to be reliable. Help?

Re: Push notifications no longer working

JBJ — Fri, 16 Dec 2016 08:12:18 GMT

I updated Apple Watch and I am no longer receiving push notifications on either I phone 6s or Apple Watch.

Re: Push notifications no longer working

beegee — Fri, 16 Dec 2016 08:21:38 GMT

Arlo Push notifications also just stopped working for me after I updated my iPhone 6 to ios10.2. Rebooted phone, re-logged into Arlo, nothing seems to fix this so far.

Re: Push notifications no longer working

GeordieDan — Fri, 16 Dec 2016 09:55:44 GMT

Non-pro but suddenly stopped receiving push updates today - please fix urgently!

Re: Push notifications no longer working

Joeymal — Fri, 16 Dec 2016 12:33:03 GMT

Same issue today around same time live in jersey wondering if it could be due to the cold last night ?

Re: Push notifications no longer working

jcwrks — Fri, 16 Dec 2016 13:08:41 GMT

Same here.

I updated to ios 10.2 4 days ago so thats not it. My push notifications were working last night, but I noticed this morning on my way to the office that I wasn't receiving them. Email notifications are working. I uninstalled and reinstalled the app, and restarted the base, to no avail. The only thing I did different last night was remove an external hard drive and insert a pair of 64GB USB flash drives. Seeing how multiple users are having issues with notifications it appears to be a Netgear issue.

Re: Push notifications no longer working

manofice — Fri, 16 Dec 2016 13:22:11 GMT

Push notifications are hit or miss for me the last 24 hours. Sometimes I would get a push notification but could not find them in the notification center of my iOS device. This morning I woke up and had no notifications, but three recordings from over night that should have triggered three notifications.

Re: Push notifications no longer working

aerys — Fri, 16 Dec 2016 14:27:37 GMT

Same problem here. I had the Arlo pro push ntifications working perfectly for a week and today it just suddenly stopped pushing notifications. Email alerts still arrive.

Firmware and app are the latest.

Modes have Rulea->Push Notifications ticked

Phone allowes notifications

Restarted the base station, still nothing

Restarted the app (exit) nothing

Restarted both iPhone ans IPad, still nothing

Looks like an Arlo infra problem.

Re: Push notifications no longer working

josephgarvey17 — Fri, 16 Dec 2016 16:59:15 GMT

Same here. I have a trouble ticket opened with Netgear and I included a link to this posting.

I have had the system for 2 weeks. Push notifications were fine all the way up until yesterday afternoon, I received one when UPS delivered something to my front door. Sometime after that push stopped working. Email notifications work fine. Apple devices updated earlier in the week as well as firmware updates to cameras recently, but everything worked after updates.

Sad part is that I purchased the 5 camera setup because I have been having some issues with my Xmas decorations being vandalized as well as a robbery in my neighborhood.

Last night at 11:10 PM, 2 kids no more than 15 years old slashed one of my inflatable decorations. Luckily my wife thought she heard something out front but no notification. I have a recording so that worked but by the time we saw the video and I went to investigate, they were gone.

There is another post similar to this one from earlier in the year and that was a back end issue that Netgear had to fix so I hope they resolve this quickly.

Re: Push notifications no longer working

Kulit1234 — Fri, 16 Dec 2016 17:21:04 GMT

Same here. It all started last night.So my push notification stopped working on all my apple devices. It still sends me email but push notification quit working after 2 weeks. I have all the notification on and had deleted the app and reinstalled. I turned off and in my system too to have it reboot but still none. Its just not my iphone but my husband and ipad as well. We have the arlo pro 4 cameras. It was working fine for 2 weekes until last night

Re: Push notifications no longer working

PicSniper — Fri, 16 Dec 2016 17:21:47 GMT

I just want to throw my name in the hat for the notifications that stopped working late last night. Everything has been working perfectly since I installed the system a little over two weeks ago. I purchased the Pro system with four cameras and was working on purchasing a fifth camera, but I'll wait to see what happens with this push notification situation before doing that because I'm still within the return window for the system. Arlo, PLEASE fix this issue since I really like this camera system and it's already installed!!!

Re: Push notifications no longer working

iSage — Fri, 16 Dec 2016 17:59:57 GMT

chazbot wrote:
Two iOS 6 iPhones. Was working great for me until I had my wife install the app on her phone, added her as an admin. Now I'm only getting email notifications, no longer push. Neither my wife nor I. I created new modes, reboot the main box, checked notification settings on the OS. I've only had this for 3 days. I need push notifications to be reliable. Help?

I'm having the same problems as everyone else in this thread, so I'm going to *assume* the problem is on Netgear's end and not the customers' end, since there are so many of us writing about the same problem today ??

I have 3 ARLO wireless cameras and have not received any Push Notifications on any of my iOS devices (iPhones and iPad) since late last night (after 9pm on Thursday, 12-15-16) .

I am getting the email notifications as well as the motion videos in my library, but no Push Notifications at all for any of them so far today either (Friday, 12/16/16).

**NOTE::: If it makes any difference for troubleshooting, I live in the state of Pennsylvania on the east coast. ****

~Susan

Re: Push notifications no longer working

x-man — Fri, 16 Dec 2016 18:09:02 GMT

Its a known issue in the german community.

Since yesterday:

- the push is not working on Ios.

- wrong videoassigning on Android

- sporadic no recording

- sporadic error "no connection to mediaserver"

So currently you can not trust on the system..

Re: Push notifications no longer working

ArcherKoch — Fri, 16 Dec 2016 18:18:49 GMT

I've spent an excessive amount of time troubleshooting this on my end. Seeing this thread now affirms that it's clearly an issue on the backend.

After holding for support for five minutes, my estimated hold time was 35-45 minutes!

Re: Push notifications no longer working

Deanomite — Fri, 16 Dec 2016 18:14:58 GMT

I also have this problem.

- not getting notifications on iphone

- playing incorrect video from library on android

Does not receive push notifications on Iphone 6.

Works for me on my android however.

I am logged in as the main user. She is logged in as a guest with full rights. She gets emails but not the push notifications. I wonder if it has to do with guest permissions.

Tell me if previously any of your guests or added users were receving notifications?

I'm getting conflicting info from Netgear. They told me that guest users are not allowed to get notifications which is limiting.

Re: Push notifications no longer working

josephgarvey17 — Fri, 16 Dec 2016 18:17:39 GMT

As far as the guest info you received:

My wife was receiving push notifications up until yesterday as well and she is a shared user on iPhone\iPad.

Re: Push notifications no longer working

migman_2001 — Fri, 16 Dec 2016 18:19:44 GMT

Same issue today.

I would say that its a Netgear issue with their servers.

Hopefully someone has submitted a trouble ticket.

Re: Push notifications no longer working

ArcherKoch — Fri, 16 Dec 2016 18:40:50 GMT

josephgarvey17 wrote:
Luckily my wife thought she heard something out front but no notification.

Keep in mind that email notifications are still working at least.

Re: Push notifications no longer working

pir8matt — Fri, 16 Dec 2016 18:47:05 GMT

Just came to add to the list of users no longer recieving push notifications. Checked all cameras and rules, rebooted base station and phone, nada, zilch, zero, zip. Cameras are still capturing motion but I get no notification. Would rather not turn email notification back on as it generates so many pointless emails. Hope Netgear gets it working soon - the system is kinda useless without the notifications.

Re: Push notifications no longer working

josephgarvey17 — Fri, 16 Dec 2016 18:56:07 GMT

ArcherKoch wrote:
josephgarvey17 wrote:
Luckily my wife thought she heard something out front but no notification.
Keep in mind that email notifications are still working at least.

Yep, email notifications still work. Depending on how people have their email set up (Fetch, Push), push notifications are usually better. Different alerts, etc.... I am also happy that recording is still taking place because I was able to show police and I also sent it to local news and they are showing it tonight.