topic Re: Notifications for Granted Access Users in Features

Notifications for Granted Access Users

lwg660 — Wed, 14 Dec 2016 14:01:16 GMT

Base Station-

HW Version: VMB4000r3

Firmware: 1.8.2.4_10232

Cameras-

HW Version: H7

I recently upgraded my Arlo system to an Arlo Pro system, I have basic access granted to four users, two iOS users, two Android users. Push notifications work properly on my iPhone. The other users receive no push notifications on their devices even though they are enabled.

Push notifications worked properly on all users devices prior to the upgrade, I have tried rebooting the base station numerous times. We have also uninstalled and reinstalled apps several times. Push notifications still do not occur on the other users devices.

I appreciate any and all suggestions.

Re: Notifications for Granted Access Users

TomMac — Wed, 14 Dec 2016 14:05:48 GMT

To me sounds like you did all.. try Netgear Support.

If it is a new sw problem, that would be the only way to fix same

Re: Notifications for Granted Access Users

lwg660 — Sat, 17 Dec 2016 15:40:34 GMT

I contacted support. They responded with the typical questions. Before I had a chance to answer the push notifications started on their own. I didn't have to change anything. I am assuming support did something on their end. Thank you TomMac.