https://community.arlo.com/t5/Features/I-changed-my-plan-to-Basic-and-received-a-cancellation-email/m-p/1183828#M12269 <P>Maybe just go back and select the plan you now want?</P> Thu, 08 Dec 2016 16:51:16 GMT jguerdat 2016-12-08T16:51:16Z https://community.arlo.com/t5/Features/I-changed-my-plan-to-Basic-and-received-a-cancellation-email/m-p/1183762#M12268 <P>Hey ... I changed my plan to Basic and received an email that says, "... sorry to hear that you are cancelling you Arlo Service" and that you are refunding my money ... all I wanted to do was change my plan ... how do I get in touch with billing?</P> Thu, 08 Dec 2016 16:51:06 GMT https://community.arlo.com/t5/Features/I-changed-my-plan-to-Basic-and-received-a-cancellation-email/m-p/1183762#M12268 DaTH 2016-12-08T16:51:06Z https://community.arlo.com/t5/Features/I-changed-my-plan-to-Basic-and-received-a-cancellation-email/m-p/1183828#M12269 <P>Maybe just go back and select the plan you now want?</P> Thu, 08 Dec 2016 16:51:16 GMT https://community.arlo.com/t5/Features/I-changed-my-plan-to-Basic-and-received-a-cancellation-email/m-p/1183828#M12269 jguerdat 2016-12-08T16:51:16Z https://community.arlo.com/t5/Features/I-changed-my-plan-to-Basic-and-received-a-cancellation-email/m-p/1184428#M12270 <P>DaTH,</P> <P>&nbsp;</P> <P>Changing your plan to Basic will cancel the subscription plan you had previously. The remainder of the plan will then be refunded. To change your plan, select a new subscription package as suggested above. For more information on subscription plans and availability, see here:&nbsp;<A href="https://community.arlo.com/t5/Arlo-Knowledge-Base/What-are-the-available-Arlo-subscription-plans-and-how-much/ta-p/88" target="_blank">What are the available Arlo subscription plans and how much cloud storage is available?</A></P> <P>&nbsp;</P> <P>JamesC</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 08 Dec 2016 16:54:22 GMT https://community.arlo.com/t5/Features/I-changed-my-plan-to-Basic-and-received-a-cancellation-email/m-p/1184428#M12270 JamesC 2016-12-08T16:54:22Z