topic ARLO account sigh in in Features

ARLO account sigh in

Bubba1 — Fri, 02 Dec 2016 18:16:51 GMT

I am signed in on my iphone all is working well. I try to sign in on the computer (apple) and it says my password is incorrect. Click link to change password and enter a new password same issue, I sign off on the phone and the computer still says password incorrect. and Vise versa. So ever time I want to sign in on another device I have to recreate a password.

I deleted the camera and reinstalled it same issue. I closed my browser tried Chrome same issue.

Re: ARLO account sigh in

JamesC — Fri, 02 Dec 2016 18:18:36 GMT

Bubba1,

The login information (password and username) should remain consistent between the app and the web client. There should be no difference in logging in between the two.

If you are sure you are entering the password correctly and are still seeing this behavior, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC