topic Re: Arlo base pro motion detection camera in Features

Arlo base pro motion detection camera

Tyrone456 — Tue, 29 Nov 2016 11:45:27 GMT

I am the main admin. As soon as I added my wife I can no longer watch my library videos. She can watch them on her phone but I can't on mine. I can still watch live but not my library, I just get a freeze frame

Re: Arlo base pro motion detection camera

TomMac — Tue, 29 Nov 2016 12:32:26 GMT

You don't say what devices or OS...

Try and deleted the wife and see if it functions again..otherwise, deleted the app and reinstall

Re: Arlo base pro motion detection camera

Tyrone456 — Tue, 29 Nov 2016 12:41:56 GMT

I deleted my app and reinstalled no change. My phone is iPhone 6s Plus on 10.1.1. The camera is the base pro the one you can speak to.

Re: Arlo base pro motion detection camera

jguerdat — Tue, 29 Nov 2016 14:54:34 GMT

What happens with a browser? You are using the master account and not a guest one, right?

Re: Arlo base pro motion detection camera

Tyrone456 — Tue, 29 Nov 2016 14:57:26 GMT

Yes this is the master account, What do you mean what happen with a browser

Re: Arlo base pro motion detection camera

jguerdat — Tue, 29 Nov 2016 15:39:32 GMT

Use a browser to log in:

https://arlo.netgear.com

What heppens when you do that?

Re: Arlo base pro motion detection camera

Tyrone456 — Tue, 29 Nov 2016 15:55:53 GMT

That doesn't change the issue. I use to be able to watch my library from my phone. My wife still can I can't. I don't want to have to log into a internet browser to do that. This system was almost 500$. It should run perfect

Re: Arlo base pro motion detection camera

jguerdat — Wed, 30 Nov 2016 00:23:24 GMT

It's something about your phone/app, not the system. You're barking up the wrong tree. Restart the phone and try again. Reinstall the app. If it works with one method, the issue is the device that doesn't work.