topic Re: How do I turn off Notifications by email AND SMS in Features

How do I turn off Notifications by email AND SMS

winnexmarcus — Wed, 12 Oct 2016 21:18:55 GMT

Every time I get a notification, it comes via SMS AND email to my iPhone. How can I select just one method. Checked everywhere on Settings and was not able to do it. Help is appreciated.

Re: How do I turn off Notifications by email AND SMS

JamesC — Wed, 12 Oct 2016 21:19:35 GMT

winnexmarcus,

You can adjust email alerts/push notifications within the rules for each of your cameras. For step by step instructions on how to do this, see here: How do I turn on/off email notifications?

JamesC

Re: How do I turn off Notifications by email AND SMS

Treaun — Mon, 28 Nov 2016 13:01:11 GMT

I am having the same problem. However, I do not have an Edit button for Step 4, this, can't disable/enable notifications.

Re: How do I turn off Notifications by email AND SMS

jguerdat — Mon, 28 Nov 2016 14:39:24 GMT

The directions are old and don't reflect the current state of the interface. Go to the Mode tab, click on your base and edit any modes you want. Edit the rules using the pencil or > (whichever is displayed) and turn any notifications on or off. Be sure to save as you back out.

Re: How do I turn off Notifications by email AND SMS

Treaun — Mon, 28 Nov 2016 15:25:24 GMT

Notifications section is not available in the Edit mode. It only has the option to record the video for the camera. Looks like a programming whoops! I can send screenshots if needed.

Re: How do I turn off Notifications by email AND SMS

Treaun — Tue, 29 Nov 2016 01:19:16 GMT

Just logged in to website and was able to make notification changes there.

Re: How do I turn off Notifications by email AND SMS

jlmagic — Thu, 23 Feb 2017 14:40:05 GMT

I was using Geofencing mode and couldn't find the checkbox mentioned in the answer. Selected "Armed" mode and was able to turn off the alerts. Since Geofencing is still in Beta I'm guessing that feature is coming? At any rate, I'm not thrilled to turn off the Geofencing but I guess we'll just use another mode for now.

Re: How do I turn off Notifications by email AND SMS

jguerdat — Thu, 23 Feb 2017 15:54:22 GMT

GF isn't a mode nor is the schedule - Armed is. That's why you turned notifications off there. Creating your own custom modes would do the same thing.

Re: How do I turn off Notifications by email AND SMS

jlmagic — Thu, 23 Feb 2017 16:43:27 GMT

Hmm, that's confusing because when I select Mode, then select my device, the options are:

Armed
Disarmed
Schedule
Geofencing

I had Geofencing selected, and I think what you're saying is that I needed to select the Edit pencil beside Armed, deselect the notifications in that mode, but keep the green selection dot beside Geofencing. That will keep my Geofencing active but change the notifications that are sent when Geofencing mode arms my device. Is that correct?