topic Re: Geofencing: Enabled Devices in Features

Geofencing: Enabled Devices

BigPapaCharles — Tue, 27 Sep 2016 16:47:45 GMT

Had to reset my iPhone the other day and now both the old iPhone and new iPhone is in the selection screen when dealing with geofencing. Is there a way to delete that device from the list?

Re: Geofencing: Enabled Devices

jguerdat — Wed, 01 Jun 2016 12:57:38 GMT

Go to the Mode tab, select your system, and edit the geofencing mode. Use the Enabled Devices section to add or delete devices. Have to do all this on a mobile device - the web won't work.

Re: Geofencing: Enabled Devices

dawiz — Tue, 21 Jun 2016 17:38:55 GMT

There doesn't seem to be an option to remove devices. The problem is that both my wife and I have the same phones, both are listed under the same name, so I don't know which one to enable.

Re: Geofencing: Enabled Devices

jguerdat — Tue, 21 Jun 2016 20:00:00 GMT

I'm not familiar with iOS devices but there should be someplace in the phone settings to change the device name. In any event, you click on a name to give it a checkmark or again to take the checkmark away. No need to remove - I'd just click on one and test. If it's the wrong line, uncheck it and select the other.

Re: Geofencing: Enabled Devices

Absconditus — Fri, 08 Jul 2016 23:17:40 GMT

That's honestly not a solution. Over time, with multiple users switching phones, this list may grow to be ridiculously convoluted, more so if it is the same devices being replaced with the same device models, e.g., if something breaks, are lost, get stolen, etc. — It is honestly a massive oversight to not let us users have control over what goes into that list. Lazy development and poor thought in usability if you ask me.

Re: Geofencing: Enabled Devices

alanyeni — Mon, 07 Nov 2016 17:41:59 GMT

I also have the same issue, the list getting longer and longer, a delete function need to be added. The Arlo support was not dedicated to solve or improve user experience and just blame what the app can or can't do.

Re: Geofencing: Enabled Devices

Remlam — Sun, 27 Nov 2016 06:29:04 GMT

Same problem here. Please fix this. It is ridiculous that netgear rolls stuff out clearly without any testing. My list is at about 10 devices now and I only have 2 that connect.

I wait for updates of the app but the NEVER address any of the problems with geofencing that myself and many many users complain about regularities. It is quite honestly ridiculous slap to the face. We are identifying your problems and your R&D dept still doesn't fix them. I have been complaining about geofencing not working properly for about 8 months. Currently geofencing picks up my devices for the HUB but my Arlo Q shows the same devices as "UNAVAILABLE". I have tried everything under the sun to get my devices to show for the Q and nothing. This is ridiculous. Same freaking app can't register the same location status for the two installed devices?? What the hell Netgear. Get your **bleep** together.

Re: Geofencing: Enabled Devices

Dgailey — Tue, 13 Dec 2016 22:40:38 GMT

Need help arlo. A way to delete unwanted devices from the list of mobile devices. Thanks!

Re: Geofencing: Enabled Devices

nrbabu — Fri, 16 Dec 2016 16:28:46 GMT

This worked perfect !! 👍🏻

Re: Geofencing: Enabled Devices

KikBxr1969 — Fri, 21 Apr 2017 02:11:44 GMT

What worked perfectly?

nrbabu wrote:
This worked perfect !! 👍🏻

Re: Geofencing: Enabled Devices

Howard99 — Thu, 27 Apr 2017 05:52:54 GMT

I can't make the geofence work properly.

And I can't remove unwanted addresses from the list of devices.

Have you figured this out?

I can't get sensible help from Arlo.

Howard

Re: Geofencing: Enabled Devices

nrbabu — Thu, 27 Apr 2017 12:51:39 GMT

I was talking about the geo-fencing feature itself. It worked for me well though it is in beta mode.