topic Re: Geofence mode issues in Features

Geofence mode issues

nickmobbs — Tue, 27 Sep 2016 16:43:22 GMT

Ok, so i had another go at this today, some further observations -

First -

There is no way to remove a device from the 'enabled devices' list... you can deselect it, but that does not seem to mean that the device is no longer used.

Second -

I installed the app on my wife's phone, so we had two phones 'enabled' for geolocation, after we had both left the house this morning i checked and the system was still disarmed and showing my wife's phone as 'in zone' when clearly it wasnt!

I even called her to check and she was at work several miles away!

I 'disabled' her phone and still the system stayed disarmed.... the only way i could arm it was to manually select the armed mode.

Third -

Every time the camera's are triggered the mode is changed to disarmed....not great for a 'security system'!

I hope there is an update very soon to address these issues, currently i am left with a very flaky system that i can no longer rely on.

JamesC... can you please provide an update on the status of the next update??

Thank you.

Regards
Nick

Re: Geofence mode issues

Johnboy17 — Fri, 20 May 2016 08:31:43 GMT

Hi my system was working great till the software update the other day to include the Geofencing. I to have found my system change from armed to disarm by itself. Is anybody else have this problem.

Re: Geofence mode issues

mep123 — Fri, 20 May 2016 16:18:31 GMT

Yes, I and others are having the same issue. Reportedly, the cause has been identified and a fix is being worked on. I expected the Beta version of geofencing to be inconsistent and buggy for awhile, but I'm disappointed that the most recent update also affected the preexisting setup. I hope that they get things squared away soon.

Re: Geofence mode issues

JamesC — Fri, 20 May 2016 21:10:19 GMT

This is a known issue. Engineering has identified the cause of this issue and are working toward implementing a fix as soon as possible. We appreciate your patience and will provide an update once the fix has been implemented.

JamesC

Re: Geofence mode issues

YC — Fri, 20 May 2016 23:03:07 GMT

I've same issue that the system automated setting back to disarmed. I'm very frustrated.

Re: Geofence mode issues

armoredsaint — Sat, 21 May 2016 00:56:32 GMT

wow really, censoring my comments and frustrations with the system? i have 5 cameras, yet I can't voice my opinion.

Re: Geofence mode issues

WazzoJ — Sat, 21 May 2016 06:41:39 GMT

The biggest issue I can see is that the App (android) only arms/disarms if it's currently open - which is totally useless.

It needs to be changed to run in the background - I tested it today when I was out - opened the App and my cameras were disarmed, and then it kicks into gear and arms them. What's the point of geofencing when I have to get out my phone and open the app anyway?

Re: Geofence mode issues

Wehttam — Sun, 22 May 2016 08:30:54 GMT

I found it: try to enable In/Out events: System Settings -> Arlo -> Location In/Out Notifications. When I did this I realized that enabled Wifi is important. All problems with unworking geofencing went off.

Re: Geofence mode issues

JamesC — Mon, 23 May 2016 15:02:18 GMT

Update: A fix for modes automatically switching to disarmed was deployed over the weekend resolving this issue. Please let me know if you are still experiencing any related issues.

Thank you,
JamesC

Re: Geofence mode issues

MROSH — Thu, 02 Jun 2016 00:30:55 GMT

Just set up on a new iPhone 6. Geofencing shows as "away" even when home. Have set the Location in/out Notifications on but no difference. Have restarted the base station - no change. Is this related to other geofencing issues discussed above (for the iPhone 6)?

Re: Geofence mode issues

jguerdat — Thu, 02 Jun 2016 12:55:44 GMT

Have you checked to ensure your phone has location services enabled?

Re: Geofence mode issues

TorbenS — Thu, 28 Jul 2016 07:07:45 GMT

Similar issues with Geofencing:

I have system with 3 outdoor cameras and 2 indoor Q cameras.

I've setup geofencing for my wife's phone (iPhone 6) and mine (iPhone 6s)

All notifications, location services etc. are on as instructed for all 5 cameras (base for outdoor and the 2 Q's) and are the same.

Geofencing works fine with the base and the 3 outdoor cameras. Both phones are recognized correctly as in or out of zone

Geofencing does not work with the 2 indoor Q cameras - my wife's phone is not recognized

Help will be appreciated

Re: Geofence mode issues

JamesC — Fri, 29 Jul 2016 18:17:59 GMT

TorbenS,

Consider refreshing your enabled devices within Geofencing settings for the affected cameras. Disable all listed devices, save and then enable the devices again.

Geofencing is still a Beta feature at this time and the engineering team is working hard to improve it. We appreciate any and all feedback related to this feature.

JamesC

Re: Geofence mode issues

Danluce1965 — Thu, 08 Sep 2016 23:04:07 GMT

Hello people. Geofencing still doesn't work for me. Not only that I can no longer set time to arm and disarm. Keeps saying time should be different then other time.

Re: Geofence mode issues

JamesC — Wed, 14 Sep 2016 21:07:11 GMT

Danluce1965,

Have you tried refreshing your enabled devices? (described in my post above)

I'm not sure what issue you are describing related to time. It sounds like you may be referring to the schedule? Please let us know more about the issue so we can help.

JamesC

Re: Geofence mode issues

Danluce1965 — Fri, 16 Sep 2016 21:58:39 GMT

The issue is as soon as I turn on geofencing the system arms. It only works correctly if the app is open. Now when I first installed the system and installed the app geofencing worked perfect. So I am not sure what is going on. I have refreshed/ rebooted un installed reinstalled etc etc . Running the latest firmware.

Now this is not my first round up when it comes to networks and electronics. I build cloud storige , I am running dual routers two hubs one bridge one switching bridge, bridged modem, home server etc etc. Basicly network and pc geek. advanced

Second I beleve it is in the coding for the app. It worked perfect before the finger print log in . Dont need it.. I think what we all want is a reliable system. Now reguardless of these minor issues I still give great reviews and dont down play the product.

Re: Geofence mode issues

swe_ — Sat, 08 Oct 2016 12:20:39 GMT

I have another issue with Geofencing and notifications. The system keeps sending me push-notifications (unless I turn them off in the iPhone settings) and email notifications. I have turned push notifications off in the Arlo app>"Mode">"Geofencing">edit>scroll to bottom>"Messages" (see screenshot), but they keep coming. Also I can't find a way to turn off email notifications. Sorry the screenshot's in Swedish.

Re: Geofence mode issues

JamesC — Wed, 12 Oct 2016 22:03:41 GMT

swe_,

Email and push notifications can be turned off within the rules for each of your cameras. For step by step instructions on this, see here: How do I turn on/off email notifications?

JamesC

Re: Geofence mode issues

swe_ — Wed, 12 Oct 2016 23:53:25 GMT

Yes, I know how to turn them off in other modes but the option to turn off email notifications does not exist in geofencing mode (as per my previous screenshot from these camera settings). Only push notifications option exists, but it doesn't matter if I turn them off in the app, they keep coming until I turn them off in iPhone-settings.

Re: Geofence mode issues

jguerdat — Thu, 13 Oct 2016 14:36:01 GMT

GF doesn't have the setting for notifications - your modes/rules do. Maybe I don't understand - have you disabled email notifications in those rules?