topic Re: Arlo app - can't adjust recording settings in Features

Arlo app - can't adjust recording settings

draku007 — Tue, 01 Nov 2016 18:07:23 GMT

I have the Arlo pro with 4 cameras. All 4 were added to the base but only 2 enabled.

Today I enabled a 3rd one, set everything up... ready to go. An hour later I was in a store and got motion detection alert. I go to my email and it says that there is no video because I had "do nothing" selected when motion detected. I go to my armed mode settings and all my cameras were rest to "do nothing". I updated them all but now I can't adjust the length of the recording. The slider is set to 10 sec and it's disabled. I can't move it. On top of that another motion video was recorded and the length was 15 sec. I had all cameras set to 30 sec before and now they are set to 10. Where the 15 came from?

I restarted the base but that didn't help and tried to restart the cameras on and off.

Re: Arlo app - can't adjust recording settings

draku007 — Mon, 31 Oct 2016 03:41:28 GMT

Went back to check if anything has changed and now all cameras are missing "do nothing" option and "Record video" is not selected.

Changed to armed Ed mode and got in front of a camera to see what happens. 15 sec video was recorded.

Re: Arlo app - can't adjust recording settings

serghe — Mon, 31 Oct 2016 04:56:02 GMT

Same here. Worked perfectly for the last 2 weeks and today in all my modes "record video" was deselected.
From app can't even put the check mark back on, only from browser.

Re: Arlo app - can't adjust recording settings

plasmo — Mon, 31 Oct 2016 12:26:06 GMT

Same here (iOS app). It's difficult enough to try to find where the camera settings are in the iOS app, but once in the settings area, there seems to be a bug where all the setting options are either incorrect or incomplete.

What I ended up doing is fixing each camera setting in the Web browser settings, until a fix is put out.

Re: Arlo app - can't adjust recording settings

serghe — Mon, 31 Oct 2016 12:31:29 GMT

I noticed that if you change the mode from the app that's when everything is going south. I would recommand only changing modes from the web browser for now.

Re: Arlo app - can't adjust recording settings

jguerdat — Mon, 31 Oct 2016 13:00:57 GMT

I'm not having problems using the app to change modes but then I'm not everyone else.

Re: Arlo app - can't adjust recording settings

serghe — Mon, 31 Oct 2016 13:06:44 GMT

This is what appears if I go to any mode on my phone (and I think there are some options missing also). Record video appears as off but it's not. Everything is working fine if I don't mess with it from the app.

Re: Arlo app - can't adjust recording settings

JamesC — Tue, 01 Nov 2016 18:24:00 GMT

I have escalated this topic for further investigation. Thank you all for the feedback.

JamesC

Re: Arlo app - can't adjust recording settings

Prema — Sat, 29 Apr 2017 23:14:37 GMT

Has the above issue been resolved? Having the same problems with 2 of my arlo cameras, the other one is working fine with adjusting video length. Pls advise how may I address the issue.