topic Re: Mode changes to "disarmed" by itself in Features

Mode changes to "disarmed" by itself

defilade — Thu, 20 Oct 2016 16:04:29 GMT

No matter what mode I use to activate the system, after a while when I go back and check on it the selected mode is "disarmed". I've tried using the built-in "armed" mode, I've tried setting a custom mode, and I've tried the scheduler. No matter what I do, the system eventually puts itself back in "disarmed" mode.

Re: Mode changes to "disarmed" by itself

sbtyper — Thu, 19 May 2016 16:53:11 GMT

I am also having that problem. I thought i put the mode in Disabled myself. But i put the mode back to Armed this morning and i checked again right now and it was Disarmed. This started happening since i setup Geo-fencing. But i didnt have the mode in Geo-fencing so im not sure why this is happening.

Re: Mode changes to "disarmed" by itself

sbtyper — Thu, 19 May 2016 16:55:11 GMT

Again!! I just checked the app again after I force closed the app and it went back to disarmed!! This is definately a bug.

Netgear please respond.

Thanks.

Re: Mode changes to "disarmed" by itself

JamesC — Thu, 19 May 2016 17:12:08 GMT

defilade, sbtyper

I have not seen this behavior. What device model/OS versions are you working with? (for example, Galaxy S4 Android version 5.0.1)

Consider a base station reboot and test again to see if mode changes will apply after the reboot.

JamesC

Re: Mode changes to "disarmed" by itself

sbtyper — Thu, 19 May 2016 17:19:00 GMT

I am running Android 6.0.1 on Galaxy s6 edge plus but i don't think it is app related. I went to the website and saw that the motion was 'disarmed'. The mode randomly becomes disarmed i have changed it to armed several times this morning. I just did a reboot remotely through the app so I'll keep an eye on it. It all started when i entered my address for 'Geofencing' mode in the app but i switched it back to Armed. Since then i have been having this problem.

Re: Mode changes to "disarmed" by itself

defilade — Thu, 19 May 2016 17:19:53 GMT

iPhone 6s, iOS 9.3.1

Re: Mode changes to "disarmed" by itself

JamesC — Thu, 19 May 2016 17:28:03 GMT

Thank you for the device information. Please let me know if you experience this issue again after the base station reboot.

JamesC

Re: Mode changes to "disarmed" by itself

defilade — Thu, 19 May 2016 19:00:00 GMT

I did a full power cycle of the base station, set it to my custom mode and it changed the mode back to "disarmed" within a few minutes.

I'm also finding that if I set it to my custom mode, then quit out of the app using the app switcher (double click the home button and then slide the app off the screen), then when I relaunch the app it's set to "disarmed".

Re: Mode changes to "disarmed" by itself

gildrush — Thu, 19 May 2016 19:26:24 GMT

I am also experiencing this. I use a IPhone 6. Has started doing this since Geo Fence was introduced. A great feature, hope its fixed soon.

Re: Mode changes to "disarmed" by itself

JamesC — Thu, 19 May 2016 20:39:04 GMT

I have escalated this issue to engineering for further investigation. I will post an update as soon as I hear back.

JamesC

Re: Mode changes to "disarmed" by itself

JamesC — Thu, 19 May 2016 23:01:39 GMT

Update: Engineering has identified the cause of this issue and are working toward implementing a fix as soon as possible.

JamesC

Re: Mode changes to "disarmed" by itself

jandvs — Thu, 19 May 2016 23:51:15 GMT

I'm having this issue too. It started after the updated on the 17th. At first I thought it was an IFTTT rule I had setup to arm/disarm based on Nest Thermostat mode. But I disabled that, Then deleted the rules and disconnected the channel to Arlo, but it still kept disarming. Was getting very upset with IFTTT. Glad the issue was identified. Waiting for the update.

Re: Mode changes to "disarmed" by itself

CynanOlwydd — Fri, 20 May 2016 01:28:26 GMT

Similar issue here, but mine randomly switches from schedule to one of my all camera armed modes. Also set up geofencing and then went back to schedule.

Re: Mode changes to "disarmed" by itself

Joelp — Fri, 20 May 2016 07:59:40 GMT

Hi,
I am having a similar problem I run my cameras on a "schedule" mode 24/7. Since trying the "geofencing mode" it frequently changes my mode to "armed" throughout the day (which sets my cameras off frequently). It seems to be stuck in "Geofencing mode" in the background regardless of what mode I change it to. Have done a reboot of hub an im on android 6.0.1 samsung SM-G9208

Re: Mode changes to "disarmed" by itself

Bigtom — Fri, 20 May 2016 10:23:38 GMT

It's disappointing that this issue has made it to the prod Environnement, it has disarmed my system during a period of time that unauthorised activity was occurring. Not great Netgearbi expect better - if the engineering team can't get a fix pushed within 24 hrs I would strongly suggest a roll back to the previous version

Re: Mode changes to "disarmed" by itself

gildrush — Fri, 20 May 2016 14:24:15 GMT

Thanks James for your quick response to this. Hopefully Engineering responds equally well.

Re: Mode changes to "disarmed" by itself

defilade — Fri, 20 May 2016 16:55:36 GMT

If Netgear is inadvertently disabling all the Arlo cameras out there on a regular basis, that's a massive customer service and PR issue. They're going to want to jump on that quickly.

Re: Mode changes to "disarmed" by itself

gildrush — Fri, 20 May 2016 16:59:01 GMT

Apparently their Engineering is aware of it and working on a fix. It seems to be a bug in the code of the last update.

Re: Mode changes to "disarmed" by itself

Jokkeri — Fri, 20 May 2016 21:05:12 GMT

Same issue noticed on my system too, hope they fix asap.

Re: Mode changes to "disarmed" by itself

see78 — Fri, 20 May 2016 21:08:13 GMT

I have yelled at and blamed my wife for this problem for 3 straight days now. I don't want the system recording me peeing on the side of the house during smoke breaks anymore. Glad to know there is a fix in the works.