topic Re: Delay in Recording in Features

Delay in Recording

KamiKaze29 — Mon, 03 Oct 2016 02:48:29 GMT

My cameras have a slight delay (approx 3 seconds) from the time it detects motion till the time it actually starts recording. Is this normal? I have cameras set up to record all entryways to my home and seems if a burgular were to walk in from a few of locations, this delay will prevent me from recording their face as they walk in.

Re: Delay in Recording

jguerdat — Sun, 15 Nov 2015 13:57:18 GMT

That's roughly normal. The cameras have to wake up on motion detection and/or start streaming to the servers. I don't know for sure what causes the delay but making sure the motion is across the field of view rather than straight on as well as using the edges of field of view helps. However, you'll never get instantaneous response so position and aiming take trial and error to get the best possible recording. Maybe a somewhat different location would help or using one camera to trigger another one to do the recording would help if there's more than one in the same general area.

Re: Delay in Recording

HKNinja — Fri, 27 Nov 2015 19:42:24 GMT

I think my delay is way longer than 3 seconds... The footage below indicate that the camera don't start recording until this unknown guy turned around and run back to his car. I would think the camera had detected the car pulled up in front of my driveway and should start recording. Am I missing any setting?

https://arlo.netgear.com/hmsweb/users/library/share/link/15D7B1AC35AD2A40

Re: Delay in Recording

jguerdat — Sat, 28 Nov 2015 13:59:22 GMT

Not a setting but probably positioning so the detection is across the field of view. The edges seem more sensitive but motion directly towards the camera is the least sensitive.

Re: Delay in Recording

Skippy2708 — Fri, 15 Jan 2016 09:21:19 GMT

Have you had any luck in resolving this as I have the same problem and only catch the top of their head.

Re: Delay in Recording

jguerdat — Fri, 15 Jan 2016 13:25:27 GMT

As stated just above your reply, it's all about positioning as well as trial and error. A different position and/or angle may help a lot. You also have the option, if you have multiple cameras, to use on camera to detect motion and trigger another camera to record.

Re: Delay in Recording

sammie2girl — Mon, 29 Feb 2016 03:56:52 GMT

I have 21 sec delay in live watching. Y?

Re: Delay in Recording

jguerdat — Mon, 29 Feb 2016 13:18:07 GMT

That IS a lot. I just tested and got a 10 second delay - this is the first time I've timed it so I don't know if that's normal, short or long. Since the system has to connect to the servers for this process, it's delay in sending/receiving whatever data between the base and servers as well as any delay the various devices introduce and then there's the World Wide Wait. There's nothing we can do about it that I know of.

Re: Delay in Recording

badsound8 — Tue, 08 Mar 2016 00:05:23 GMT

I too am missing almost the first 15-20 seconds of motion and am missing the actual event i want to record. I've tried multiple angels and positions to no avail. help?

Re: Delay in Recording

jguerdat — Tue, 08 Mar 2016 13:52:19 GMT

Use live view to get a snapshot and then share the link to that by sharing the link here from your library.

Re: Delay in Recording

Fort_Knox — Tue, 08 Mar 2016 15:59:25 GMT

I also had quite long delays in my system before I repositioned the base station to a bookshelf 6 feet high. Now recording starts within 2 sec when on motion detection. Live feed has about 7 sec delay (web browser IE11).

Cameras are postioned 15-60 feet from base station.

Re: Delay in Recording

juanmorelli — Tue, 08 Mar 2016 17:23:27 GMT

I find that on motion along the edges of the view, the camera records sometimes, but if the target moves to the center of the view, and then toward the camera, the recording resets and all that gets uploaded is the last few secongs of the motion when the target is already under the camera.

Re: Delay in Recording

luv2mx — Sat, 12 Mar 2016 04:07:49 GMT

Is that really the best option? A sacrificial camera? I have a camera pointing straight down my walkway( 30 feet+) and it does not start recording until I am already at the door. This makes this Arlo system totally useless. Are they working on some kind of fix?

Re: Delay in Recording

jguerdat — Sat, 12 Mar 2016 14:14:01 GMT

A sacrificial camera is not the best answer in many cases but it may be the only option in some. As for your scenario, the problem is that you have action coming directly towards the camera (at least, that's what your description seems to say). Any reading in these forums or from the FAQs (here's a pertinent one - https://community.netgear.com/t5/Arlo-Knowledge-Base/Optimizing-motion-detection-performance-on-Arlo-Wire-Free/ta-p/1015583 ) will tell you that motion needs to be across the FOV. The PIR detection system detects motion across the scene much better.

Re: Delay in Recording

AleniaTJackson — Sat, 12 Mar 2016 14:33:36 GMT

My cameras won't pick up anyone or anything on the property until they passed! Frustrating my car got broken into and the cameras picked up zero!!

Re: Delay in Recording

jguerdat — Sat, 12 Mar 2016 20:10:01 GMT

Did you read my reply just before yours and checked it out?

Re: Delay in Recording

pizzamike — Mon, 28 Mar 2016 05:37:54 GMT

My porch camera is mounted in a spot where the detector only has an opportunity to detect motion coming directly at it. These cameras are weak at detection when something is coming straight at them. My porch camera picks up where the garage camera ends. I set up a rule where the garage camera triggers both to record and I'm good to go.

Re: Delay in Recording

GreggT — Mon, 13 Jun 2016 13:03:53 GMT

So.....unless there is some upcoming firmware improvement I would definitely chalk this up to an Achilles heel of the arlo.

We have motion detect security elsewhere in our bldg that respond quicker. The two arlo cams that we now have on our showroom floor both are positioned fairly well for movement across their FOV. We have lost three different laptops on our floor.....and the arlos were to be part of our go-forward solution. I see now that all I could be assured of catching is the back side of the next perp.

We will consider an additional 'sacrificial' cam right at the door.........but I am not aware of a way for one activated cam being able to trip the system to fire-up all three......maybe someone can enlighten me.

Re: Delay in Recording

jguerdat — Mon, 13 Jun 2016 19:50:58 GMT

The Arlo Q cameras might be a better choice, especially indoors. The motion detection is pixel-based and does not use a PIR detector.

If you want to set up rules so one camera triggers others, simply edit your modes and add new rules. Select one camera to detect and another to record as you build the rules.

Re: Delay in Recording

GreggT — Mon, 13 Jun 2016 20:10:03 GMT

Much appreciate that suggestion......however this is a new 2 cam wireless system....all installed after much thought....wiring a 'Q' would present problems.

Back to the 'sacrificial' 3rd cam idea....it's interesting that you can change rules so one camera triggers others by editing modes and adding new rules.....so one camera detects all to record, if I understand that correctly?

Can the others still trigger themselves on their own?.......or better yet, could any one (not just the sacrificial) trigger all three?