topic Re: Arlo APP does not show any Videos in the library (IOS) in Features

Arlo APP does not show any Videos in the library (IOS)

Fent — Tue, 27 Sep 2016 16:53:05 GMT

Hey,

Arlo APP does not show any Videos in the library (IOS) anyone any clue what that could be ?

greetings,

Re: Arlo APP does not show any Videos in the library (IOS)

JamesC — Wed, 22 Jun 2016 15:38:12 GMT

Fent,

This would indicate your cameras either have not detected and recorded any motion or they are not armed (allowing them to detect and record motion).

Consider checking your mode to make sure the cameras are armed and then test by moving in front of your cameras to trigger motion detection.

JamesC

Re: Arlo APP does not show any Videos in the library (IOS)

Fent — Wed, 22 Jun 2016 15:33:20 GMT

i see recoreded videos on my computer but when look inside the app it shows zero videos in the library ! The app shows x new videos as preview but when i go inside nothing shows up.

Re: Arlo APP does not show any Videos in the library (IOS)

jguerdat — Wed, 22 Jun 2016 22:46:15 GMT

The counter in the Cameras tab will reset whenever the library is accessed. This is by design. However, any videos should show in the library using any mechanism regardless. of having been viewed previously

Re: Arlo APP does not show any Videos in the library (IOS)

Fent — Thu, 23 Jun 2016 12:08:13 GMT

yes but they are no videos on the app ! Via the PC Webbroswer everything is showing just fine !

Re: Arlo APP does not show any Videos in the library (IOS)

jguerdat — Thu, 23 Jun 2016 12:39:43 GMT

About all you can try is logging out and back in on the app as well as reinstalling the app.

Re: Arlo APP does not show any Videos in the library (IOS)

Fent — Thu, 23 Jun 2016 13:01:30 GMT

i did all that but nothing.

Re: Arlo APP does not show any Videos in the library (IOS)

jguerdat — Thu, 23 Jun 2016 15:48:42 GMT

What phone and OS version? Might be time for a trouble ticket.

Re: Arlo APP does not show any Videos in the library (IOS)

Fent — Thu, 23 Jun 2016 18:16:17 GMT

Iphone 6s

IOS: 9.3.2

Re: Arlo APP does not show any Videos in the library (IOS)

jguerdat — Fri, 24 Jun 2016 01:13:02 GMT

OK, iOS folks, jump in...

Re: Arlo APP does not show any Videos in the library (IOS)

TomMac — Fri, 24 Jun 2016 13:41:17 GMT

Same IOS version but on a g3 ipad... no problem

Re: Arlo APP does not show any Videos in the library (IOS)

JamesC — Tue, 28 Jun 2016 20:05:50 GMT

Fent,

Do you have a filter set when viewing the library from the iOS device? Are you making sure you are viewing the correct day while in the library?

JamesC

Re: Arlo APP does not show any Videos in the library (IOS)

Fent — Wed, 29 Jun 2016 17:07:08 GMT

it is the correct day and i also did a reset on the filter a couple of times !

if there is nobody who can confirm that it is working on a Iphone 6s with the OS version i do not belive that the problem is on my side.

Re: Arlo APP does not show any Videos in the library (IOS)

jguerdat — Thu, 30 Jun 2016 15:11:45 GMT

Maybe a screenshot of your Library tab would help.

Re: Arlo APP does not show any Videos in the library (IOS)

npk200189 — Sun, 24 Jul 2016 06:17:03 GMT

NETGEAR community but have no such incharge person to answer. What's this for?

Re: Arlo APP does not show any Videos in the library (IOS)

npk200189 — Sun, 24 Jul 2016 06:21:44 GMT

James,u better read more of users posting for this issue. You will not need to ask such stupid questions. Users all are provided u details. We have done further than what u r asking. I hv liaised with many of u, level 2 suporters and being level 3 but is notice to me that u all are keep asking a same questions but end up is nothing is improved.
olo

Re: Arlo APP does not show any Videos in the library (IOS)

npk200189 — Sun, 24 Jul 2016 06:36:39 GMT

Dude, android with same set of arlo has no such issue. Don't ask us what's iOS version and bla bla bla.... Read more on what users feed u details. We hv done all the latest. U just imagine it that users are not such stupid by lagging set her and there. The best is u read my case raise to you or you to do simulation on your iOS. Else u just discontinue your app on iOS. Or what else u want to do?

Re: Arlo APP does not show any Videos in the library (IOS)

npk200189 — Sun, 24 Jul 2016 06:45:03 GMT

Re: Arlo APP does not show any Videos in the library (IOS)

npk200189 — Sun, 24 Jul 2016 06:45:30 GMT

James, android with same set of arlo has no such issue. Don't ask us what's iOS version and bla bla bla.... Read more on what users feed u details. We hv done all the latest. U just imagine it that users are not such stupid by lagging set her and there. The best is u read my case raise to you or you to do simulation on your iOS. Else u just discontinue your app on iOS. Or what else u want to do?

Re: Arlo APP does not show any Videos in the library (IOS)

JamesC — Tue, 26 Jul 2016 17:33:01 GMT

npk200189,

Please private message me the case number you have open with the support team and I will take a look. I will provide any additional feedback that I can.

Thank you,

JamesC