topic Re: My two cameras do NOT detect motion beyond 8 feet in Features

My two cameras do NOT detect motion beyond 8 feet

Abaldaa — Wed, 05 Oct 2016 18:18:07 GMT

I have bought 2 wifi cameras. I have contacted support and not able to resolve issue. They just keep going round in circles and appear not to understand my issue.

The issue i have is the distance claimed by Netgear for motion detection to be working.

My two cameras do NOT detect motion beyond 8 feet. I have tried everything. I have installed the cameras as instructed... reset them but still will not detect motion when object is further than about 8 feet.

Re: My two cameras do NOT detect motion beyond 8 feet

jguerdat — Wed, 05 Oct 2016 18:17:25 GMT

Motion should be across the FOV, starting at or near an edge. The typical issue is getting too much scene in the camera view, causing issues with the above requirements. Post screenshots for specific suggestions.

Re: My two cameras do NOT detect motion beyond 8 feet

Abaldaa — Thu, 13 Oct 2016 09:43:44 GMT

I have tried everything that they have said. Made sure that motion is detected across its patch rather than towards it.

Reset the cameras..

Reset the router.

and still cannot achieve the distance claimed that it should work at.

Re: My two cameras do NOT detect motion beyond 8 feet

jguerdat — Thu, 13 Oct 2016 14:39:47 GMT

Post screenshots for suggestions.