topic Re: Is the arlo WebPortal down? in Features

Is the arlo WebPortal down?

KBVir — Fri, 30 Sep 2016 16:59:15 GMT

Is website down? Getting We are sorry, the system is experiencing an unexpected issue.

Re: Is the arlo WebPortal down?

JamesC — Fri, 30 Sep 2016 16:58:01 GMT

KBVir,

I have not been able to replicate any issue accessing the Arlo web portal. Are you seeing this behavior on both web client and mobile app?

Are you still seeing this error message?

JamesC

Re: Is the arlo WebPortal down?

SpeleoWorm — Sat, 08 Oct 2016 19:22:35 GMT

I am getting the same error when logging into the mobile app. I also get it in the mobile app when trying to add equipment.

Re: Is the arlo WebPortal down?

jguerdat — Sun, 09 Oct 2016 00:12:29 GMT

It shouldn't be happening but try a browser to help troubleshoot. Any luck?

Re: Is the arlo WebPortal down?

Roger122 — Mon, 10 Oct 2016 18:14:49 GMT

I am having the same issue. I am trying to get my new camera set up and my web app continues to say the same thing.

Re: Is the arlo WebPortal down?

JamesC — Tue, 11 Oct 2016 16:45:14 GMT

SpeleoWorm, Roger122

I am not able to replicate any issues adding equipment to an existing account.

Are you still experiencing this issue?

If this is a brand new setup, are you choosing the New System Setup option?

JamesC

Re: Is the arlo WebPortal down?

Roger122 — Wed, 12 Oct 2016 13:25:29 GMT

Yes, I am still having the problem. It is a new setup. How do I choose the New System Setup opion? When I go in through my phone, it takes me to a screen that says "Add Device." And, at the top it says, "We are sorry. The system is experiencing an unexpected issue."

Thanks!!

Re: Is the arlo WebPortal down?

jguerdat — Wed, 12 Oct 2016 16:22:04 GMT

New System is on the login page, not after logging in.

Re: Is the arlo WebPortal down?

JamesC — Thu, 13 Oct 2016 15:18:55 GMT

Roger122,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC