topic Lost mode in Features

Lost mode

John_IP5 — Mon, 03 Oct 2016 02:58:48 GMT

Since the recent update, I have lost my 'All motion off' mode. Have tried to re-create it, but it appears momentarily, then disappears. What am I doing wrong? Also, if I switch Schedule off, I don't get a choice of modes as I understand that I should.

Re: Lost mode

TomMac — Wed, 30 Dec 2015 16:05:52 GMT

The new default DISARMED is the same as ALL OFF in the older version

Re: Lost mode

ArloLG — Wed, 30 Dec 2015 22:54:57 GMT

You can select "disarm" to turn off.

However, Netgear has made multiple negative changes to their system. My recommendation is to email customer support directly to register all of your complaints because they apparantly don't care and won't care unless enough people notify them. The community is just users like yourself who can do nothing except contact customer support. Numbers count, so contact support.

The response I have received from Support has been "sorry" with no commitment to fix or respond to anything.

Re: Lost mode

TomMac — Wed, 30 Dec 2015 23:05:25 GMT

ArloLG wrote:
However, Netgear has made multiple negative changes to their system.

Sorry , but I disagree, Been thu Vuezone and now from the start of Arlo... tho there are a few changes I don't like, Overall the pluses out weight the negatives.
YMMV !