topic Re: Video not uploading in Features

Video not uploading

alcheese — Mon, 03 Oct 2016 03:04:05 GMT

I have had the system for 3 days and it has worked ok. Today, however, the video will not upload. I have not changed any settings and have reset the router. The still shot for the camera on the main page is working but no video. Thanks in advance for any advice. After playing with it for a while it seeems as though there is almost an hour delay on uploading. Netgear server problem?

Re: Video not uploading

JamesC — Fri, 15 Jan 2016 00:31:12 GMT

As some of you may have already witnessed we are experiencing intermittent performance issues with live streaming and accessing the library. Our Engineers are working on it and will provide and update once resolved. We sincerely apologize for any inconvenience this may cause.

JamesC

Re: Video not uploading

RobInHighland — Fri, 15 Jan 2016 00:50:09 GMT

Does this mean the videos are lost?

Re: Video not uploading

alcheese — Fri, 15 Jan 2016 03:23:18 GMT

They seem to slowly trickle in. I don't know if it is all of them though.

Re: Video not uploading

JamesC — Fri, 15 Jan 2016 18:20:21 GMT

A fix was implemented that should resolve the intermittent issues with accessing the library and live streaming. We will continue to monitor the system closely. Please let us know if you continue to experience these issues!

JamesC

Re: Video not uploading

AveBreuxhouse — Fri, 19 Feb 2016 02:29:55 GMT

I got my system today. Everything seems to be working OK except uploaded recordings. They take 2 hours to arrive. My upload speed is 2.18 Mbps. Will this be fixed?

Re: Video not uploading

Schorschi — Fri, 19 Feb 2016 02:45:45 GMT

It has to be fixed or Arlo will lose all business.

Re: Video not uploading

AveBreuxhouse — Fri, 19 Feb 2016 02:46:42 GMT

Also, one of my recordings was 8 mins long!! Im so confused about this product...

Re: Video not uploading

AveBreuxhouse — Fri, 19 Feb 2016 02:50:46 GMT

Yeah, I'm still trying to decided whether or not to keep this. I love the design, portability, and the video quality but one of its main functions is not working properly. I'll give it a couple days before deciding I guess.

Re: Video not uploading

AveBreuxhouse — Fri, 19 Feb 2016 02:57:21 GMT

Just received 2 videos from 7:30pm. It's 8: 56pm. Both videos were 6 mins long. That setting doesn't even exist in the GUI. Netgear can you explain this.

Re: Video not uploading

JamesC — Sat, 20 Feb 2016 00:40:53 GMT

As you may have noticed, we are experiencing issues with our cloud servers which may be slowing down reception of alerts and video recordings. Our engineers are working on the situation with urgency and things should be back to normal shortly. In the meantime, we apologize for any downtime you’re experiencing and want to let you know that we are working non-stop to address the issue.

Update:

A fix for this issue has been released and has significantly improved Arlo performance. However, a side effect you may currently experience is the alert counter on the camera screen disabled and set to 0. Resolving this counter issue and further optimizing Arlo performance is our number one priority at this time and Arlo engineers are working non-stop to resolve this.

Please refer any additional comments on this issue to the following thread: https://community.netgear.com/t5/Motion-Detection/Email-Alerts-Video-Recordings-Not-Getting-or-Getting-Very-Late/td-p/1044697/page/7

Thank you,

JamesC

Re: Video not uploading

AveBreuxhouse — Fri, 19 Feb 2016 18:59:46 GMT

Thank you James for the response. At about 9pm everything started working great . the app and the cameras are highly responsive now. Thank you guys for the support!

Re: Video not uploading

Jpmc — Sun, 03 Apr 2016 14:31:58 GMT

Video stream worked fine yesterday but doesn't work this morning. Setup the system just yesterday and overnight it stopped working. Why!???

Re: Video not uploading

jguerdat — Sun, 03 Apr 2016 17:21:10 GMT

Need more details. Does live view work? How about manually recording? Motion detection working? Is the running man gray or black?

Re: Video not uploading

JamesC — Mon, 04 Apr 2016 21:18:22 GMT

Jpmc,

Are you seeing any error messaging? What is the behavior of the LED's on your base station? Were you using a schedule?

JamesC