topic Continuous motion detection alerts in Features

Continuous motion detection alerts

Proper — Mon, 03 Oct 2016 03:07:43 GMT

One camera sends us a motion alert every 2 minutes. We have put the motion sensitivity at 0, 50 and 100, but we continue to get alerts every 2 minutes, and there is absolutely nothing moving in the videos....nothing!

Please help.

Re: Continuous motion detection alerts

rlkenny — Tue, 26 Jan 2016 23:39:04 GMT

I had the same problem yesterday (Jan 25). I changed the sensitivity to 50% and it stopped.

Re: Continuous motion detection alerts

Proper — Wed, 27 Jan 2016 01:02:11 GMT

Thank you. I wish that worked for me.

i have one camera that won't start, and one that won't stop.

Re: Continuous motion detection alerts

jguerdat — Wed, 27 Jan 2016 14:09:39 GMT

Sometimes a shotgun approach works fastest. First, try resetting the cameras by opening and closing the battery doors. For the camera that won't record, try a new set of batteries. Swapping cameras around may provide some clues - does the problem follow the camera or the position? If that fails to help, try power cycling the base using the power switch. If all else fails, maybe a factory reset would help. Of course, that means deactivating the system first, using the reset button until the base LEds flash amber and then re-sync the cameras. You'll also need to recreate your modes and schedule, as appropriate.

If all else fails, create a trouble ticket.