topic Re: No notifications, no recordings - -Help! in Features

No notifications, no recordings - -Help!

LadyBaskerville — Mon, 03 Oct 2016 03:32:15 GMT

Okay, so yesterday, no notifications, no recordings as I would usually get (1 my giant dog is walking around and that should trigger one camera, the other outside picks up passersby and cars usually) But NOTHING, ZILCH. I wonder do I need to pay something, am I missing a service fee, why did it suddenly stop.

Then.... after I decide not to DISARM since nothing is working, I start getting recordings "randomly" of me and my roommates walking around. Okay, so now I disarm. But WHY WHY? I am spending all day at work trying to figure this out and playing with my MODE setting, which is all set to PUSH, EMAIL ALERT, RECORD... but zilch all day until I get home?????? Then recordings start and NO, IT IS NOT MY SCHEDULE, besides it was not set on Schedule.

I do not have time to sit and watch my house all day. I need this thing to work as it should. I have checked all settings, which are green arrowed, checked corrected, saved ad infinitum. I logged out., turned my phone off, turned it back on , logged out again....

And what is frustrating, is when I call the contact number at Arlo, it was BUSY ALL DAY! I need this to work, I could have a break in and never know it with this system. I do not have time to play with this everyday at work.... SO FRUSTRATING!

Re: No notifications, no recordings - -Help!

JamesC — Mon, 13 Jun 2016 18:59:27 GMT

LadyBaskerville,

What mode are you using? It sounds like you make have schedule selected which would arm/disarm the cameras depending on what time it is.

If you are using schedule, check it to make sure the correct mode (arm/disarm) is selected for the appropriate time slots.

JamesC

Re: No notifications, no recordings - -Help!

LadyBaskerville — Mon, 13 Jun 2016 22:10:08 GMT

Hi, James,

Thanks for your response. It was not in Schedule Mode, I checked that right away. No, it was definitely in "Armed" mode. Later that afternoon, I was able to finally get in touch with customer service. They suggested the issue might be the range of the base station, because the two cameras further out from the base station had the lowest indicators (the little half concentric circles icons. (I have my doubts about this, because they had previously been functioning fine, and the issue wasn't with just those two cameras.

They suggested I do tests with Arlo at home. Customer service is available 24 hours. Right now the cameras appear to be working fine. I have no idea how they started up again. But anyway, I hope they continue to work fine.

Thanks.