topic Re: Camera won't detect motion but does everything else fine. in Features

Camera won't detect motion but does everything else fine.

bgoldsm — Mon, 03 Oct 2016 02:23:43 GMT

Hello and thanks in advance.

I have a camera which I can use to look at live events. I can push the record button and successfully record. But, it won't detect motion and record.

My other cameras are working fine and I've checked rules etc.

Help??

Re: Camera won't detect motion but does everything else fine.

jguerdat — Sat, 26 Sep 2015 19:56:58 GMT

Try swapping with a known good camera. If the problem follows the camera, it's time for a trouble ticket to get it replaced.

Re: Camera won't detect motion but does everything else fine.

silverballlz200 — Tue, 29 Sep 2015 23:17:33 GMT

I was told by ARLo that my low upload speed was responsible for lack of movement detection. Up speed only.76 Mbps. Not the required 1 Meg.

Just a thought,check computer speed....good luck.

Re: Camera won't detect motion but does everything else fine.

Lilr — Sun, 11 Oct 2015 19:35:52 GMT

Im haveing the same issue two of my cameras are working but the other is not did you find a fix for this?

Re: Camera won't detect motion but does everything else fine.

JamesC — Mon, 12 Oct 2015 17:57:55 GMT

Lilr,

Welcome to the community! When you say the third camera is " not working" are you able to stream from this camera or is it displaying an error message?

Please let us know!

JamesC

Re: Camera won't detect motion but does everything else fine.

bgoldsm — Wed, 14 Oct 2015 14:14:44 GMT

YES, I did for Android.

You have to click Settings in the app. Top right 3 dots on android.

Go to Modes.

Click All motion on

Here's where you check what's being sent out as a message....It's been a couple weeks since I did this but am about 90% sure this is where you want to confirm that each camera is set to send a message.

Did this help?

Re: Camera won't detect motion but does everything else fine.

bgoldsm — Wed, 14 Oct 2015 14:16:59 GMT

Also, check your rules to make sure you have a green check under "Send Email Alert" and click "To this list"

Re: Camera won't detect motion but does everything else fine.

bgoldsm — Wed, 14 Oct 2015 14:18:27 GMT

Sorry, one more thing....it's tricky.

Make sure you SAVE each rule after confirming the previous step.