topic Re: Please reboot the main server in Features

Please reboot the main server

DuaneBerta — Mon, 03 Oct 2016 03:18:46 GMT

Not receiving all videos after alert. Can't connect to live stream without closing app each time, similar to a couple weeks ago when Arlo acknowledged an issue.

Re: Please reboot the main server

DuaneBerta — Thu, 17 Mar 2016 16:29:03 GMT

Thank you

Re: Please reboot the main server

JamesC — Fri, 18 Mar 2016 17:23:32 GMT

DuaneBerta,

Are you still experiencing this behavior? I have tested this and was able to receive library content immediately after a push notification alert. If you live stream and manually record, does content appear in the library? Please let us know!

JamesC

Re: Please reboot the main server

DuaneBerta — Sat, 19 Mar 2016 14:38:43 GMT

Hi JamesC,
Thank you for your response. The day of the original post. I was experiencing no video feeds after a push notification on three occasions. I have not experienced this again since the original date. We had high winds yesterday causing the cameras to go nuts and I did receive all of the videos from these push notices.
However, when I receive a push from one camera I will go live from another near camera to see if it is someone on my property. Just recently it has begun giving me notices that the camera is unavailable or I can only have five cameras on at once, which I would only be attempting to view the one camera. I do close the app after each use because it seems to not function correctly if I leave it open for long periods.
The cameras previously have alerted me of a burglary in progress, so I am a little jumpy when I can't see what caused the push.
Thank you for your time.
Roberta

Re: Please reboot the main server

JamesC — Tue, 22 Mar 2016 15:32:09 GMT

DuaneBerta,

I am glad to hear that the issue is resolved. You may be getting an error message when trying to live stream a camera after getting a push notification because the camera is currently detecting motion. Once the camera is no longer detecting motion you will be able to live stream.

JamesC