topic Re: why does Ario only work when i am at home? in Features

why does Ario only work when i am at home?

sseller99999 — Mon, 03 Oct 2016 02:53:05 GMT

Doesnt catch the dog, dog sitter or maintenance men in my apartment?

PLEASE HELP

Re: why does Ario only work when i am at home?

jguerdat — Thu, 10 Dec 2015 14:13:54 GMT

Are the running men green in the Cameras tab?

Re: why does Ario only work when i am at home?

sseller99999 — Thu, 10 Dec 2015 19:35:18 GMT

When I am home, yes the men are green. When I am not home, the men are not green.

Re: why does Ario only work when i am at home?

jguerdat — Fri, 11 Dec 2015 02:47:02 GMT

If I have this right, you're recording yourself since the running men are green but nothing else because they're gray. That's the reverse of what you want, right? Check your modes and then your schedule. You have things reversed.

Re: why does Ario only work when i am at home?

sseller99999 — Fri, 11 Dec 2015 05:43:52 GMT

That's not it. It has something to do with me (my phone) not being on wifi. The camera does not detect movement unless my phone is on the wifi at my house,where camera is located.

Re: why does Ario only work when i am at home?

jguerdat — Fri, 11 Dec 2015 12:53:42 GMT

I have no idea how that could possibly happen since the use of the app or browser is not how the system triggers. Those are not controllers but viewers that allow you access to settings. Can you post screenshots of your modes and schedule?

Re: why does Ario only work when i am at home?

sseller99999 — Fri, 11 Dec 2015 19:20:40 GMT

Re: why does Ario only work when i am at home?

sseller99999 — Fri, 11 Dec 2015 19:21:22 GMT

three screen shots.

i appreciate your help

Re: why does Ario only work when i am at home?

jguerdat — Sat, 12 Dec 2015 13:38:42 GMT

The last screenshot of the rule is incomplete just where we need to see it. "Then Do The Following" seems to indicate None so no motion would be recorded. Check that part out and, if necessary, post multiple screenshots so we can see the whole thing.

Re: why does Ario only work when i am at home?

TomMac — Sat, 12 Dec 2015 16:51:05 GMT

If i remember right the last section is for email..

Re: why does Ario only work when i am at home?

jguerdat — Sat, 12 Dec 2015 20:22:59 GMT

The very last section is for email but you first have to tell it what to do, such as record from a camera.