topic Re: Push Notifications on Android (Intermittent) in Features

Push Notifications on Android (Intermittent)

StuBee — Mon, 26 Sep 2016 22:46:53 GMT

I'm still trying to figure out how Push Notifications work on android.

My Android Phone (4.4) sometimes gets them...sometimes not. Seems to be related to if the device is locked or not. However the email notifications always come in.

My Android tablet (4.4 wifi only, always on) doesn't seem to receive them unless the Arlo app is launched/active prior to the movement.

I'm not blaming Arlo app for this. Just trying to figure out if they are supposed to come into multiple devices even if they are locked and/or do not have the app currently running.

======

PS I prefer the Push Notifications as they occur at the beginning of the movement, unlike the emails which seem to get sent at the end/recording completed.

Re: Push Notifications on Android (Intermittent)

TomMac — Sat, 21 Feb 2015 13:50:10 GMT

I'm running an Android phone too...hard to say with all the variables why the push notifications don't work. ( I have no problem as long as the phone is on , even in standby mode )

Best I can say is go into the Android app and in settings ( both app settings and phone settings) make sure Push is set on.

( that may help your tablet )

You might try and clear your phone and reinstall the app just in case if you can't get it to function.

As to Push VS Emails,... I think one coming in sooner than the other is just the system processing for the notification.

I myself like the SMS messgs better ( so I have a push sent and a email and a SMS ) I think the SMS messg shows up as fast as the push and I find it very easy to check/read. Try it and let us know how it works for you.

Sorry couldn't help more.

Re: Push Notifications on Android (Intermittent)

StuBee — Tue, 24 Feb 2015 00:58:01 GMT

I believe this issue might a Android programming problem on the Arlo side:

There is a ""delay_with_idle" flag that needs to be set to false on the messages. Otherwise they will not arrive until we 'wake' our devices.

Example:

http://stackoverflow.com/questions/27960419/android-gcm-notification-dont-appear-when-device-is-in-sleep-mode

Do I need to submit this a support case?

thanks.

Re: Push Notifications on Android (Intermittent)

David_NG — Tue, 24 Feb 2015 01:15:41 GMT

Hello StuBee,

Please try the following steps and see if this resolves the problem.

Please uninstall the Arlo App. and then reinstall. After you reinstall the app please log in to your account and fully log out by pushing the button on your phone to see settings and choose log out.Please make sure your phone is set to receive notifications. I have provided a link to the KB for Android devices.

Once you have done this please log back in and test to see if push notifications work. Please keep me posted on the outcome of these steps.

How do I enable and disable push notifications on my Android

The Arlo Team

David S.

Re: Push Notifications on Android (Intermittent)

StuBee — Tue, 24 Feb 2015 03:31:15 GMT

Hello David,

I think the point I was making was misunderstood.....

Notifications do work on my Android device....but only when it is not sleeping/locked. The reason for this would possibly be the way the Messages are pushed from the app. This is a programming question for your development team.

Re: Push Notifications on Android (Intermittent)

TomMac — Tue, 24 Feb 2015 21:37:50 GMT

StuBee wrote:
snip..
Notifications do work on my Android device....but only when it is not sleeping/locked. The reason for this would possibly be the way the Messages are pushed from the app. This is a programming question for your development team.

What android device you running? On my LG with 4.2(?) it receives the push as long as not in airplane mode.

I would take a guess it has more to do with the device/version combo.

Re: Push Notifications on Android (Intermittent)

StuBee — Tue, 24 Feb 2015 22:53:47 GMT

They are both 4.4.x devices. One is stock (ATT Samsung Galaxy S4 MIni).

Do you have a lock/pin on your device? will you get push notifications if you don't touch your device for an hour...then cause arlo to alert.

Mine will work if I keep it active and cause motion. It doesn't work when it's been sitting idle for 15 mins or so. Meanwhile...notifications from other apps do work....like gmail, whatsup. When researching the issue I found that if the notification is programmed a certain way...it doesn't alert on non-wake devices

Re: Push Notifications on Android (Intermittent)

TomMac — Wed, 25 Feb 2015 02:47:17 GMT

StuBee wrote:
snip
Do you have a lock/pin on your device? will you get push notifications if you don't touch your device for an hour...then cause arlo to alert....snip

No, I don't have a lock pin in use, just sleep mode after 10 mins...

when I'm not using my phone for a while, I just airplane mode it so there are no interuptions.

will test a pin and get back to u

Re: Push Notifications on Android (Intermittent)

TomMac — Wed, 25 Feb 2015 14:37:09 GMT

StuBee wrote:
They are both 4.4.x devices. One is stock (ATT Samsung Galaxy S4 MIni).
Do you have a lock/pin on your device? will you get push notifications if you don't touch your device for an hour...then cause arlo to alert.
Mine will work if I keep it active and cause motion. It doesn't work when it's been sitting idle for 15 mins or so....snip

Hi StuBee

Running 4.1.2 here

First, I have to apologize to you... I made a mistake. I was thinking on my phone the Push was working all the time while yours' wasn't.

I found out that the reason mine was working is that I wasn't getting Pushes while the phone was sleeping/locked but sms messgs.

My cameras send out the normal alert emails with push activated ( IOS and ANDROID ), but I didn't want the emails on my android phone so I used verizons format to send email to sms ( as shown in another thread ). I had forgotten this was set ( I only checked to see push active ). The sms/push notices shows up at the top of my phone (like on IOS where you slide down to read after notice )

So I disabled the email to sms and confirmed only PUSH was on... tested again. Push notice came thru. Then I put the phone to sleep and tested again... you got it ! No Push notice like you've experienced So you were right.

I'd contact Netgear and see about working on a possible solution. In the wait, try to use email to sms conversion which works all the time.( even tho it seems att doesn't strip out html like verizon )

Re: Push Notifications on Android (Intermittent)

David_NG — Wed, 25 Feb 2015 17:54:34 GMT

StuBee wrote:

Hello David,

I think the point I was making was misunderstood.....

Notifications do work on my Android device....but only when it is not sleeping/locked. The reason for this would possibly be the way the Messages are pushed from the app. This is a programming question for your development team.

Hello StuBee,

Sorry for not understanding your question fully. But after reading all the posts in this thread I understand your problem and the issue at hand. I will bring this to the attention of our NETGEAR team.

The Arlo Team

David S

Re: Push Notifications on Android (Intermittent)

StuBee — Sun, 01 Mar 2015 17:02:54 GMT

PS. It would be nice to know if the Arlo dev's were able to duplicate/fix the issue, and the resolution will be in an upcoming patch.

thanks.

Re: Push Notifications on Android (Intermittent)

ant — Mon, 02 Mar 2015 05:25:23 GMT

I noticed iOS apps is not giving notifications as well since yesterday after I powered off and on base station to work on the nest. A level 2 Netgear support guy e-mailed me this:

"... NETGEAR Support (Ricardo Bucog) 3/1/2015 3:32:00 PM

Hi,

We recognize the Arlo app push notification problem on iOS devices. This has been
escalated to our development team and they
are working on this issue. In the meantime please try the following steps and see if this
resolves the problem:

Log in to your account and fully log out by tapping the logout option on the Arlo app.
Please also make sure your phone is
set to receive notifications.

How to enable push notification on iOS
https://community.netgear.com/t5/Arlo-Knowledge-Base/How-do-I-enable-and-disable-Arlo-push
-notifications-on-my-iOS/ta-p/1133

Once you have done this please log back in and test to see if push notifications work.
Please keep me posted on the outcome
of these steps.

Regards,

Ricardo
Expert ID: 8315
NETGEAR L2 Support Expert"

And yes I checked iOS apps. Even uninstalled and reinstalled. 😞

Re: Push Notifications on Android (Intermittent)

ant — Mon, 02 Mar 2015 22:03:23 GMT

I think I found the pattern now in iOS apps. It looks like notifications only work with my primary e-mail address account that I signed up with, but not the Friends' e-mail address account that I added on the same sign up day. I even granted him administrative rights to match the primary account, but it doesn't show all access options? Does these notifications only work with sign up account?

Re: Push Notifications on Android (Intermittent)

StuBee — Fri, 13 Mar 2015 03:31:25 GMT

Any word from the Dev's if they found the issue with android notifications not appearing on locked/sleeping devices:

They can review this:

https://developer.android.com/google/gcm/server.html

specifically. delay_while_idle=False

I'm willing to be a beta tester if they need one.

Re: Push Notifications on Android (Intermittent)

ant — Fri, 13 Mar 2015 03:34:45 GMT

I don't know if this is the same as iOS issue (non-primary accounts even with granted administrator access), but its support said a couple weeks to fix and release (ETA) of 6 Mar 2015 18:11:44 +0000.

Re: Push Notifications on Android (Intermittent)

TomMac — Fri, 13 Mar 2015 10:55:02 GMT

StuBee wrote:
Any word from the Dev's if they found the issue with android notifications not appearing on locked/sleeping devices:
.

No change at this point... to my knowledge.

Re: Push Notifications on Android (Intermittent)

RobertRosal — Tue, 07 Apr 2015 02:56:05 GMT

I also am having the no push alerts on my Samsung Edge, when device is locked and asleep. I entered a case today and proved to the tech on the phone, that indeed while locked and asleep, there are no push alerts.

I am supposed to receive a call from an escalated tech tomorrow as there is a definite problem with the push alerts while the device is asleep and locked. I hope this can be resolved soon.

Re: Push Notifications on Android (Intermittent)

RobertRosal — Fri, 10 Apr 2015 18:23:24 GMT

Never received a call with technical support. I don't know if this will ever get fixed. Again if someone knows a fix, that'll be great.

Again no push updates when phone screen locks/goes to sleep. All push updates from other apps work and only the Arlo app does not.

Re: Push Notifications on Android (Intermittent)

fserre — Tue, 28 Apr 2015 13:24:29 GMT

Same here, I'm using a Galaxy S6 and an iPhone 6 Plus and both have the Arlo app installed. When both devices are locked, the notifications are ONLY showing on the iPhone device. Only when unlocking the Galaxy S6, notifications do appear. I tried all suggestions, push is on, set as priority, etc...it must be up to Netgear to fix this in the app. Please do so, I will tweet support for this to bring it under attention.

Re: Push Notifications on Android (Intermittent)

RobertRosal — Tue, 28 Apr 2015 13:45:51 GMT

fserre wrote:
Same here, I'm using a Galaxy S6 and an iPhone 6 Plus and both have the Arlo app installed. When both devices are locked, the notifications are ONLY showing on the iPhone device. Only when unlocking the Galaxy S6, notifications do appear. I tried all suggestions, push is on, set as priority, etc...it must be up to Netgear to fix this in the app. Please do so, I will tweet support for this to bring it under attention.

Same here on Galaxy Note Edge and already tried tech support. They just can't seem to fix it or they just don't care to, I don't what it is. I was on the phone with them for at least an hour total and we were getting nowhere. I keep stating the problem and they have me keep repeating the same tests. I quit with them, I hope someone else has better luck.

With the new Galaxy S6's that are now starting flood the market, if they purchase the Arlo, they are in for disappointment if they think that their Push Alerts work. . .BECAUSE IT DOESN'T! Well only intermittently.