topic Re: Geofencing question in Features

Geofencing question

Birdwatch — Wed, 21 Feb 2018 11:55:13 GMT

Hello,

In geofencing / enabled devices I see multiple device that don't belong to me. Why are they there and how do I get rid of them. I see the two that belong to me but the other 4 do not.

Any help would be appreciated.

Thanks

Re: Geofencing question

TomMac — Wed, 21 Feb 2018 13:10:16 GMT

You shouldn't see any devices but your ( if you mean phones )...

Was the system purchased used by any chance.

Either way, you should be able to delete the devices

( screen shot may help )

Re: Geofencing question

Birdwatch — Wed, 21 Feb 2018 13:41:37 GMT

Thanks for the reply...

How do I delete them? I tried on my phone but it won't allow me to delete. Maybe a hard reset would do it? I'll try and post a screenshot.

Re: Geofencing question

TomMac — Wed, 21 Feb 2018 14:04:34 GMT

check out;

NETGEAR Moderator

‎2017-06-19 06:24 PM

Wasif,

Consider refreshing your enabled devices within Geofencing settings. Disable all listed devices, save and then enable the devices again.

Log in to your Arlo Account (the primary) and navigate to Mode > select your Arlo system > edit Geofencing > click "Enabled devices". Toggle all of the listed devices off and save. After you have finished saving, navigate back to "Enabled devices" and toggle all desired devices back on and save.

JamesC

Edit the preferances within GeoFencing mode, by opening the edit {pencil} icon. I then deleted my old phones within that option, leaving only the current one.

That worked, however I might need to make other adjustments, because the system seems to arm itself even when I am home.

https://community.netgear.com/t5/Arlo-Idea-Exchange/Geofencing-Removing-old-unused-devices-from-Geofencing-settings/idc-p/1306270

https://community.netgear.com/t5/Arlo-Idea-Exchange/Geofencing-Removing-old-unused-devices-from-Geofencing-settings/idi-p/1138908

https://community.netgear.com/t5/Arlo-Idea-Exchange/Geofencing-Removing-old-unused-devices-from-Geofencing-settings/idc-p/1289653

Re: Geofencing question

Birdwatch — Wed, 21 Feb 2018 15:21:00 GMT

Thanks for the info... I tried a few things listed but I was unable to delete them. There is no edit feature when it comes to devices just on or off and save.

Re: Geofencing question

TomMac — Wed, 21 Feb 2018 15:34:41 GMT

you have to edit in the mode ( geofence ) ... on android its' the pencil, then devices

But, yes, I see the issue... only other thing I can think of is to delete app and re-install. It may delete the other phones

Re: Geofencing question

Birdwatch — Thu, 22 Feb 2018 11:14:24 GMT

Hi,

I deleted the app and re-installed it on my iphone 8+. Now I have a bigger problem the device list now shows two of the same phones (mine). The geofencing doesn't work now because both of the same phone say unavailable. I can't get them to work no matter what I do.

How do I get a screen shot to upload from my iphone? Everytime I try it doesn't work. I even tried google chrome app same thing.

Thanks

Re: Geofencing question

Birdwatch — Thu, 22 Feb 2018 11:47:48 GMT

Screenshot... I hope this works

Re: Geofencing question

Birdwatch — Thu, 22 Feb 2018 11:57:20 GMT

Screenshot... JPG