topic Re: Recodings in Arlo Essential Security Camera 3rd Gen

Can't playback recordings

Glwrigh — Wed, 18 Mar 2026 21:41:57 GMT

My recordings show on backlog but will not allow me to play them back.

Re: Recodings

StephenB — Tue, 17 Mar 2026 11:42:18 GMT

@Glwrigh wrote:

My recordings show on backlog but will not allow me to play them back.

Do you mean the Feed page?

Are you trying to play them back on a PC or in the mobile app? If the PC is old, then it might not be capable of playing back 2K HEVC video in the browser.

Re: Recodings

Glwrigh — Tue, 17 Mar 2026 16:32:44 GMT

Have had system

for years and I have been using app for iPhone.

Re: Recodings

StephenB — Tue, 17 Mar 2026 18:21:34 GMT

@Glwrigh wrote:

Have had system

for years and I have been using app for iPhone.

Do you see "Feed" and "Dashboard" in the app menu? Or do you instead see "Library"?

What exacty happens when you select one of the recordings for playback?

Re: Recodings

Glwrigh — Tue, 17 Mar 2026 19:13:27 GMT

I use the feed button. Arlo picks up motion and when I go to feed and select most recent one it usually just plays it. Now it does nothing. I then select the play button and the circle of death comes up.

Re: Recodings

StephenB — Tue, 17 Mar 2026 20:00:01 GMT

@Glwrigh wrote:

I use the feed button. Arlo picks up motion and when I go to feed and select most recent one it usually just plays it. Now it does nothing. I then select the play button and the circle of death comes up.

Do you have a subscription? Or are you looking at the local storage tab?

Is the phone connected to your home wifi? Or are you using mobile data?

Can you livestream the camera?

Re: Recodings

Glwrigh — Tue, 17 Mar 2026 20:18:20 GMT

I have a subscription and it is paid up. I am on WiFi. It shows connected and it is picking up motion and saving them to app. I just can’t play them.

Re: Recodings

StephenB — Tue, 17 Mar 2026 22:25:43 GMT

@Glwrigh wrote:

I have a subscription and it is paid up. I am on WiFi. It shows connected and it is picking up motion and saving them to app. I just can’t play them.

Ok. But can you livestream the camera?

Re: Recodings

Glwrigh — Wed, 18 Mar 2026 10:37:52 GMT

I powered phone down and back on and all good now.