topic Re: Arlo app not working properly in Arlo Essential Security Camera 3rd Gen

Arlo app not working properly

kevn7 — Tue, 10 Mar 2026 14:14:24 GMT

I have not had any meaningful notifications since Saturday 3/7/26, all I receive is “motion detected”, but no caption or anything. Mind you I pay for Premium + Professional Monitoring as well.

Every time I try to make changes to the type of notifications I get (Settings> Locations and Plans> Arlo Intelligence> Smart, Person, Vehicle Recognition, Custom Caption, Event Caption) the App goes blank and does not let me even try to select anything.

I have logged in and out of the app (created another issue of trying to get in since it didn’t recognize my device, the only device i’ve had in the past 3-4 years which far exceeds how long i’ve had this system)

Even after logging in the same problem persists

Re: Arlo app not working properly

StephenB — Tue, 10 Mar 2026 18:06:48 GMT

@kevn7 wrote:

Every time I try to make changes to the type of notifications I get (Settings> Locations and Plans> Arlo Intelligence> Smart, Person, Vehicle Recognition, Custom Caption, Event Caption) the App goes blank and does not let me even try to select anything.

Are you perhaps using a friend account?

Are you seeing the same issue when using a PC (my.arlo.com)?

Re: Arlo app not working properly

kevn7 — Wed, 11 Mar 2026 00:51:21 GMT

I am not using a friend account. I also don’t use a PC for this app as it defeats the purpose of having it readily available to look at moments notice when a notification comes through. The app hasn’t worked since last Saturday (3/7), since then all notifications I get are just motion detections, I just don’t understand why all of a sudden I get locked out of trying to change my notification settings (see OP, blank pictures).

Re: Arlo app not working properly

StephenB — Wed, 11 Mar 2026 12:32:39 GMT

@kevn7 wrote:

I also don’t use a PC for this app

I realize that you don't normally do this, but it would be good to know if you see the same issues when using my.arlo.com on a PC.

I also suggest uninstalling and reinstalling the app on your phone,

Re: Arlo app not working properly

kevn7 — Wed, 11 Mar 2026 13:05:43 GMT

I uninstalled 3 times and nothing, for whatever reason it finally started to work late last night. Thank you for trying to help!

Re: Arlo app not working properly

ShayneS — Mon, 16 Mar 2026 18:04:07 GMT

@kevn7

Thank you for the update.