topic Re: talk or chat with a person in Arlo Essential Security Camera 3rd Gen

talk or chat with a person

hectormaldonado — Fri, 02 Jan 2026 23:16:02 GMT

I have a subscrition and I can't talk or chat with anyone. I've spent hours traying with no luck. My cameras are not recording I rather spend money buying different cameras than to go thru this.

Re: talk or chat with a person

StephenB — Wed, 31 Dec 2025 23:29:46 GMT

@hectormaldonado wrote:

I have a subscrition and I can't talk or chat with anyone. I've spent hours traying with no luck.

Have you tried the support center in the app?

Likely the holiday break has reduced their staffing somewhat.

Re: talk or chat with a person

ShayneS — Fri, 02 Jan 2026 23:18:11 GMT

Hi @hectormaldonado

Can you please provide more detail regarding the symptom you're experiencing so we can better assist?

Re: talk or chat with a person

ccrdivers — Sat, 21 Feb 2026 15:35:19 GMT

I have had the same problem trying to contact a live body for the 2 years I’ve had my subscription. Currently, I have 2 requests submitted through the chat AI thing that have gone ignored. For months! I have 6 essential outdoor cameras. So frustrating to pay for a service with zero in person support. Arlo should do better for its customers.

Re: talk or chat with a person

StephenB — Sat, 21 Feb 2026 20:50:57 GMT

@ccrdivers wrote:

Currently, I have 2 requests submitted through the chat AI thing that have gone ignored.

Have you tried the phone support option in the support center?

Re: talk or chat with a person

mojidoji — Fri, 27 Feb 2026 09:12:57 GMT

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