topic Re: Essential indoor goes offline in Arlo Essential Security Camera

Essential Security Cameras 3rd Gen Offline

LJJ6 — Sun, 02 Aug 2026 21:48:09 GMT

I have a pair of these camera’s and everyday they go offline for hours. I have reset, updated firmware and tried everything, but still to no avail. The internet signal is strong and the batteries are fully charged.

Re: Essential Security Cameras 3rd Gen Offline

jguerdat — Mon, 03 Aug 2026 16:12:46 GMT

Bring one camera closer to your router or hub for testing. Let us know if it still happens.

Re: Essential Security Cameras 3rd Gen Offline

LJJ6 — Mon, 10 Aug 2026 21:19:03 GMT

I have tried this…both have good signal. But it happens every night when the night setting and the spotlight is on.

Re: Essential Security Cameras 3rd Gen Offline

jguerdat — Tue, 11 Aug 2026 13:50:10 GMT

How close are neighbors? Have you used a phone app to see what WiFi signals and strengths are seen that could be interfering with the connection? The thought is that at night a neighbor's network becomes more active.

Re: Essential Security Cameras 3rd Gen Offline

LJJ6 — Tue, 11 Aug 2026 13:53:33 GMT

I’ve checked signal strength all good, neighbours are close but I had a previous Arlo essential camera with no problems. Plus it’s only at night with the camera in night mode as soon as day light comes they switch back on.

Re: Essential Security Cameras 3rd Gen Offline

jguerdat — Tue, 11 Aug 2026 13:57:34 GMT

When you brought a camera closer did you leave it overnight to verify whether anything changed?

Re: Essential Security Cameras 3rd Gen Offline

LJJ6 — Tue, 11 Aug 2026 14:00:21 GMT

The router is less than 1.5 meters from the camera and at the same height

Re: Essential Security Cameras 3rd Gen Offline

jguerdat — Tue, 11 Aug 2026 14:07:38 GMT

That short distance may be an issue of the router's signal being too strong. Can you move the camera or router to increase the distance somewhat? ALso, what about the overnight issue?

Re: Essential Security Cameras 3rd Gen Offline

LJJ6 — Tue, 11 Aug 2026 14:15:57 GMT

The main problem is that both essential cameras 3rd generation I bought recently go offline every night if the night mode is on black/white or colour. During the daylight hours the cameras are online with no problems.

Re: Essential Security Cameras 3rd Gen Offline

Anthony456 — Thu, 13 Aug 2026 11:37:34 GMT

Have same issue with the 3rd gen cameras. I have 23 arlos and 4 of them are 3rd gens and are the only ones that always go offline. Arlo better see what’s wrong with this gen and release some kind of firmware update.

Re: Essential Security Cameras 3rd Gen Offline

LJJ6 — Thu, 13 Aug 2026 23:17:10 GMT

I’ve updated firmware, reset etc and even tried the light. It went offline so I pressed the button on the camera and it came straight back online, only to go offline 2 hours later. @jguerdat I think Arlo need to sort this problem

Re: Essential Security Cameras 3rd Gen Offline

BrookeN — Fri, 14 Aug 2026 13:31:27 GMT

Can you all dm me the serial numbers of the camera that you are seeing the offline issues with. I only need the last 4 of those numbers. I will then rollback the firmware to see if that helps with the behavior you are seeing. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Essential Security Cameras 3rd Gen Offline

BrookeN — Mon, 31 Aug 2026 13:50:30 GMT

Are you still seeing this same behavior?

Re: Essential Security Cameras 3rd Gen Offline

BrookeN — Wed, 02 Sep 2026 13:48:49 GMT

I have reached out to our development team to investigate the behavior you are seeing. I will update the community soon.

Re: Essential Security Cameras 3rd Gen Offline

Anthony456 — Thu, 03 Sep 2026 05:58:56 GMT

Hi, yes I am still having the issues.

always on the same cameras

Re: Essential indoor goes offline

Calle14g22 — Sun, 06 Sep 2026 14:48:47 GMT

I'm also having problems with 3 brand new Essential Xl 3rd gen. They are going offline. They are connected to a Vmb4540 hub, I have two other Essential Xl 2nd gen cameras connected to the same hub and they are fine.

In another thread someone said that by changing the power management to Best Video solved the problem. I'm going to try it today.

Re: Essential indoor goes offline

Calle14g22 — Sun, 06 Sep 2026 16:04:08 GMT

I pressed the sync button on top, the blue light started blinking, in the Arlo app I opted on trying to add a new camera, when I did, it founded and said that it was already in my group. After that it was working normal. I went to the settings and set the power management to best video but that didn't help, like an hour later it went offline again. Funny, I had the Arlo Pro 2 cameras in the spots and the hub in the same spot for 4.5 years and never had this problem. Now I'm going to remove them from my account reset the cameras and try it again.

Arlo Essential Gen 3 Camera offline

ujm — Sun, 06 Sep 2026 17:44:56 GMT

I'm currently using the following camera's without any issues what so ever:

Arlo Pro 2 connected to base station VMB4000 works great.

Arlo Essential spot light Gen 1 connected to wi-fi works great.

Arlo Essential spot light Gen 2 connected to wi-fi works great.

I have a three pack of Arlo Essential spot light Gen 3 camera's that I've had problems with for 6 months, they keep going offline repeatedly and randomly, this is what I've tried per Arlo support.

1) reconnected all three camera's signal strong went offline within hours of reconnecting. ( did not work)

2) factory reset all three camera's (did not work)

3) changed location of all three camera's (did not work)

4) firmware is up to date on all three camera's.

The only significant difference that I know of is the older camera's operate at 2.4GHz and the Gen 3 camera's are dual-band wi-fi connectivity 2.4GHz and 5GHz wi-fi so that must be the variable, how do I get the Gen 3 camera's to operate at 2.4GHz only? any help would greatly appreciated.

Re: Arlo Essential Gen 3 Camera offline

StephenB — Sun, 06 Sep 2026 20:00:59 GMT

@ujm wrote:

The only significant difference that I know of is the older camera's operate at 2.4GHz and the Gen 3 camera's are dual-band wi-fi connectivity 2.4GHz and 5GHz wi-fi so that must be the variable, how do I get the Gen 3 camera's to operate at 2.4GHz only? any help would greatly appreciated.

I am assuming that the cameras are connected to your home wifi.

If so, the only way to prevent 5 ghz connections is to connect the cameras to a wifi network that only includes 2.4 ghz.

Re: Arlo Essential Gen 3 Camera offline

Calle14g22 — Sun, 06 Sep 2026 22:25:14 GMT

I'm having the same problems with a 3 pack of Essential Xl 3rd gen, they keep going offline. I have two more Essentials but 2nd gen and they work fine.