topic Randomly Offline in Arlo Essential Security Camera

Essential indoor goes offline

aussiemart — Sun, 28 Jun 2026 21:52:57 GMT

I have 2 essential indoor cameras that keep go offline within 24 hrs they are permanently plugged in and one is next to router. I have 13 cameras of various arlo models and these are the only ones I have issue with. I have to unplug and plug them back in every time I need them to work.

Cameras dropping off line

DarSci — Tue, 30 Jun 2026 06:06:58 GMT

Anybody experiencing cameras dropping off line and require power reset? This is happening multiple times a day across multiple cameras. Also, the geofencing settings on the app are suddenly not responding! Am I the only one experiencing this?

Re: Essential indoor goes offline

BrookeN — Tue, 30 Jun 2026 15:20:47 GMT

I have reached out to our development team to look into this further. I will update you as soon as possible.

Offline

Zilke — Wed, 01 Jul 2026 05:13:01 GMT

I have 4 cameras, one I bought a year ago and 3 I bought 4 months ago. In the last month one to all 4 go offline. No lights on the front and the app saying they are offline. If I unplug and replug them back in they sometimes work, but after a few hours back off again.

1. I have reset my wifi several times now, none of my other devices have had issues with wifi

2. reset all cameras, seems to fix it for a few hours

3. Moved the cameras to locations

I have tired soooo many times now to get support, I have been told on 3 occasions now someone will get back to me.... Still waiting. I have filed complaints with Australian Consumer Affairs, TrustE, JB Hi-Fi and Officworks (the two place I bought the cameras). If anyone has a way to fix it would be great, if you are thinking of getting Arlo cameras DO NOT! Support staff treat you like a nuisance and don't help.

Re: Essential indoor goes offline

aussiemart — Wed, 01 Jul 2026 08:51:04 GMT

Thanks i have connected through my hub see if that makes a difference. I have 13 cameras some through the hub some WiFi these are the only ones I have issue with through WiFi.

Re: Offline

StephenB — Wed, 01 Jul 2026 13:35:27 GMT

@Zilke wrote:

I have 4 cameras, one I bought a year ago and 3 I bought 4 months ago. In the last month one to all 4 go offline. No lights on the front and the app saying they are offline.

Is this always happening to all camera at the same time?

Do you use a smarthub? Or are the cameras all directly connected to your home wifi?

Re: Essential indoor goes offline

aussiemart — Thu, 02 Jul 2026 22:15:26 GMT

Update. Have been connect to the hub for 2 days now and have not gone offline so not sure why there is an issue using the wifi option. As I said I have mix of cameras connected to the hub and directly to the wifi and the only camera with issues with the wifi were the indoor essential gen 2.

Re: Essential indoor goes offline

Bart1963 — Fri, 03 Jul 2026 09:34:43 GMT

Yep, having the exact same issue. I have 3 Arlo Essential indoor cameras and use wifi to connect. They have worked seamlessly for over 12 months, now two of them drop out as you have described. Tried disconnecting and reconnecting, swapping power sockets all to no avail. Do you know if there has been a firmware update? I am in Australia.

Re: Essential indoor goes offline

aussiemart — Fri, 03 Jul 2026 09:45:12 GMT

My firmware was upto date I have connected to my hub instead they haven't gone offline in 2 days not sure why they were going offline in wifi mode. Firmware is 10.0.2509_400417

Re: Offline

aussiemart — Fri, 03 Jul 2026 09:47:41 GMT

10 cameras connected to hub including the 3 essential indoor now, 3 are connected through wifi they work fine. No issues with essentials since connecting to hub.

Re: Essential indoor goes offline

Bart1963 — Fri, 03 Jul 2026 11:18:47 GMT

Yeah, my firmware is the same. i'll submit the issue with Arlo tomorrow to see if i have any luck.

Randomly Offline

hstefano — Mon, 06 Jul 2026 17:56:15 GMT

This just started the past month and bought cameras a year+ ago. No issues with battery charge and utilizing solar panels. They have been on them for months without any issues. I have been thinking of switching services for a while due to the inconvenience of always checking, manually recharging to see if that helps and sometimes they randomly start working after motion is detected hours later.

Re: Essential indoor goes offline

MKNZ24 — Sun, 12 Jul 2026 18:51:17 GMT

I have the exact same issue! In fact, I reported it to Arlo Support and they sent me a replacement camera free of charge - the replacement camera is doing the exact same thing. So it must be a firmware issue?

Re: Essential indoor goes offline

MKNZ24 — Sun, 12 Jul 2026 19:17:40 GMT

I just reopened my case with them and it’s like getting blood out of a stone. The replacement camera they sent has the exact same issue - so it’s not hardware. And it’s nothing to do with my wifi or positioning as it has worked perfectly fine for 2+ years up until very recently. It must be a buggy firmware update. Hopefully we get a fix soon.

Re: Essential indoor goes offline

MKNZ24 — Mon, 13 Jul 2026 02:09:54 GMT

Hi Brooke - is there any update on this? It is becoming quite a problem and having the camera drop off constantly overnight is a security risk.

Re: Essential indoor goes offline

Deemarmail — Mon, 13 Jul 2026 03:07:23 GMT

Exact same here. 2x indoor essential gen 2 cameras that have never had any issues. Then just recently both were offline. They will stay online for a short period (less than a day) after a power cycle, but then offline again eventually.

No issues with any of my other Arlo cameras.

I have an eero 6 router, is that helps anything.

Re: Essential indoor goes offline

BrookeN — Mon, 13 Jul 2026 13:58:40 GMT

Our team is still currently investigating this. I will reach out and update you again soon.

Re: Essential indoor goes offline

MKNZ24 — Mon, 13 Jul 2026 22:51:01 GMT

Thanks for the update. My camera went offline this morning. I know it was online at 3:31am this morning as it caught motion, then according to the Device Info, the camewra checked for a firmware update at 3:46am - then it went offline and still is as I forgot to power cycle it this morning.

Could it be an issue when it checks for firmware?

Re: Essential indoor goes offline

TassieDevil74 — Wed, 15 Jul 2026 03:45:46 GMT

Any update on this one as I am also experiencing this with 4x indoor essentials...

Re: Essential indoor goes offline

Yuk — Sat, 18 Jul 2026 04:25:37 GMT

I have 6 connected to WiFi and having the same problem, all happened recently. Probably firmware problem.