topic Re: SM-S948B in Arlo Essential Security Camera

SM-S948B

natalija — Tue, 14 Apr 2026 18:53:44 GMT

My camera is configured correctly; the status in the app shows as 'online,' and the live stream works without any issues. However, for the last 5 days, the camera has stopped responding to motion sensors and is not recording anything to the cloud or local storage.

I have already taken the following steps:

Performed a full camera restart.

Verified all subscriptions and payments — everything is paid in full, and the plan is active.

Please clarify what could be causing this software issue and how I can restore motion detection and video recording

Best regards, N. Kasparenko.

Re: SM-S948B

StephenB — Mon, 13 Apr 2026 18:39:41 GMT

@natalija wrote:

However, for the last 5 days, the camera has stopped responding to motion sensors and is not recording anything to the cloud or local storage.

Can you make a manual recording while livestreaming?

Re: SM-S948B

DaveMaltby — Thu, 16 Apr 2026 12:41:27 GMT

I have a fully paid subscription and can only do "live" view. The new app screwed things up royally

I have no library or feed. I am considering buying another company product if I am unable to observe my front porch while I am away.

I am "armed away" and prior to the app upgrade I could observe activities, now I am unable to view them.

Re: SM-S948B

jguerdat — Thu, 16 Apr 2026 12:43:31 GMT

Have you checked the rules in Arm Away to verify they are what you need? Read this:

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Re: SM-S948B

DaveMaltby — Thu, 16 Apr 2026 12:54:33 GMT

Thank you. I cannot get the link to open in Safari, I only get a blank page. I have tried to open in a new tab to no avail.

Re: SM-S948B

jguerdat — Thu, 16 Apr 2026 12:58:27 GMT

I'm not sure why it wouldn't open but you may want to try using a different browser or an incognito tab.

Re: SM-S948B

DaveMaltby — Thu, 16 Apr 2026 13:02:35 GMT

Thanks.....