topic Re: Camera in Arlo Essential Security Camera

This video is not able to play in your browser messaging

N4QMI — Wed, 04 Mar 2026 23:06:11 GMT

What is the fix for this? Or do i need to change brands? I am so tired of the problems that keep happening.

This video is not able to play in your browser.

Please download to view.

Re: Camera

StephenB — Mon, 02 Mar 2026 19:45:56 GMT

@N4QMI wrote:

What is the fix for this? Or do i need to change brands? I am so tired of the problems that keep happening.

This video is not able to play in your browser.

Please download to view.

Is this a 2K or 4K camera? Were you ever able to see recordings from it on this PC?

This is usually because your PC is too old to be able to play HEVC encoded video, or because your browser settings are not allowing it to use hardware acceleration.

See if your browser will play sample 9 on this test page:

https://lf-tk-sg.ibytedtos.com/obj/tcs-client-sg/resources/video_demo_hevc.html#main-bt709-sample-9

Re: Camera

N4QMI — Wed, 04 Mar 2026 06:24:31 GMT

It will not play it. Why is it that I have to download it to view it? This has been a long going problem, I always have to switch to my phone or download it to view it. Arlo keeps changing things and all it is doing is driving me away. I am using the Essential spotlight camera. Not sure of the version but I have several of them and some will play and some don't. If Arlo wants change something and only make it compatible with newer equipment then they need to make add-on drivers so it will be compatible.

I get aggravated trying to keep up with 15 cameras and some of them I have download the video... I will say this now...THAT IS A BUNCH OF CRAP.
Arlo use to be great software, now it sucks like the other ones. The biggest mistake they made was taking away custom mode creations. Software is suppose to get better, not worse.. Just saying.

Joey

Re: Camera

StephenB — Wed, 04 Mar 2026 12:14:48 GMT

@N4QMI wrote:

It will not play it.

Can you play the test videos in the link I posted above?

Re: Camera

jguerdat — Wed, 04 Mar 2026 14:45:54 GMT

@N4QMI wrote:

It will not play it. Why is it that I have to download it to view it? This has been a long going problem, I always have to switch to my phone or download it to view it.

That's not an Arlo problem - it's a browser/computer thing. Without proper hardware support (and maybe an add-on to the browser) browsers can't play anything over FHD due to licensing issues.

https://kb.arlo.com/000062189/Which-devices-are-supported-for-HEVC-4K-or-2K-playback-on-the-Arlo-Secure-App

You can use the embedded link in the above to check for your computer/browser compatibility or just go to:

https://caniuse.com/hevc

Re: Camera

StephenB — Wed, 04 Mar 2026 19:19:26 GMT

@jguerdat wrote:

https://caniuse.com/hevc

FWIW, I find this site quite confusing. It's much easier to start by trying play a test video (not from Arlo).

Re: Camera

N4QMI — Wed, 11 Mar 2026 14:27:00 GMT

It is a Essential spotlight camera., 2k i think. I only have a couple of them. I have had to download the videos every time i needed to watch it.

Since Arlo wants to change stuff then I believe they should provide the necessary drivers to make it work. Not everyone has a new computer. Arlo keeps changing things and it keeps getting worse.

Re: Camera

N4QMI — Wed, 11 Mar 2026 14:27:48 GMT

None of the test videos will play.

Re: Camera

StephenB — Wed, 11 Mar 2026 15:20:27 GMT

@N4QMI wrote:

Since Arlo wants to change stuff then I believe they should provide the necessary drivers to make it work. Not everyone has a new computer. Arlo keeps changing things and it keeps getting worse.

Nothing Arlo changed. HEVC is a common format for 2K and 4K video. Arlo has always used it for their 2K and 4K cameras. That began in 2018 with the Ultra.

Computers with 6th generation or later processors have the needed hardware acceleration. These processors were introduced back in 2015.

What processor is in your PC?

What browser are you using?