https://community.arlo.com/t5/Arlo-Essential-Security-Camera/Essential-XL/m-p/2473311#M216 <P>Having connection problems. I am the administrator for the account and added my wife a fews back. Everything was working but I think she accidentally upgraded her app and I haven't. Now she can connect. Her app opens up as a new account with the need to add devices. On my app, it still shows she has been granted access. Do I need to upgrade so that she'll be able to view cameras? Or what do we have to do in order to have her access restored or available through her app?</P> Sat, 21 Feb 2026 05:04:49 GMT glara06 2026-02-21T05:04:49Z https://community.arlo.com/t5/Arlo-Essential-Security-Camera/Essential-XL/m-p/2473311#M216 <P>Having connection problems. I am the administrator for the account and added my wife a fews back. Everything was working but I think she accidentally upgraded her app and I haven't. Now she can connect. Her app opens up as a new account with the need to add devices. On my app, it still shows she has been granted access. Do I need to upgrade so that she'll be able to view cameras? Or what do we have to do in order to have her access restored or available through her app?</P> Sat, 21 Feb 2026 05:04:49 GMT https://community.arlo.com/t5/Arlo-Essential-Security-Camera/Essential-XL/m-p/2473311#M216 glara06 2026-02-21T05:04:49Z https://community.arlo.com/t5/Arlo-Essential-Security-Camera/Essential-XL/m-p/2473332#M217 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1104597">@glara06</a>&nbsp;wrote:<BR /> <P>Do I need to upgrade so that she'll be able to view cameras?&nbsp;</P> <HR /></BLOCKQUOTE> <P>That is one option.</P> <P>&nbsp;</P> <P>The other is to have her use your Arlo account credentials on her phone.</P> Sat, 21 Feb 2026 13:30:03 GMT https://community.arlo.com/t5/Arlo-Essential-Security-Camera/Essential-XL/m-p/2473332#M217 StephenB 2026-02-21T13:30:03Z