topic Re: Both cam offline and cant connect in Arlo Essential Security Camera

Both cam offline and cant connect

Orrefors — Tue, 03 Feb 2026 14:40:18 GMT

I have two other Arlo cameras that works fine and these worked fine for a long time. Took them in to charge but can not connect.
Restarted the base station.
cameras blinking blue but is not connecting.

Re: Both cam offline and cant connect

jguerdat — Tue, 03 Feb 2026 14:42:21 GMT

Describe the blue LED flashes - fast or slow?

Re: Both cam offline and cant connect

Orrefors — Tue, 03 Feb 2026 15:37:52 GMT

Slow

Re: Both cam offline and cant connect

jguerdat — Wed, 04 Feb 2026 14:43:30 GMT

Try the remove/reset/reinstall procedure:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

Re: Both cam offline and cant connect

Orrefors — Wed, 04 Feb 2026 14:57:49 GMT

I have tried this.

the connection times out.

Re: Both cam offline and cant connect

jguerdat — Thu, 05 Feb 2026 14:29:54 GMT

Assuming you have a subscription, use the app to go to Settings, Support to see what official support may offer.

Re: Both cam offline and cant connect

Orrefors — Wed, 11 Feb 2026 09:57:54 GMT

No luck. Have not found a solution. None of the cameras can connect.

Re: Both cam offline and cant connect

jguerdat — Wed, 11 Feb 2026 14:19:17 GMT

^^ Is this in response to my suggestion to contact official support?