topic Re: Essential 2nd generation washed out image/shades of pink in Arlo Essential Outdoor 2nd Gen

Essential 2nd generation washed out image/shades of pink

Kipper5 — Mon, 09 Oct 2023 16:20:12 GMT

Got my new Essential camera connected today but the video or picture has be terrible color and image quality. It is basically just shades of pink and looks washed out? WiFi connection is great.

Re: New VMC2050

DannyBearAgain — Sat, 07 Oct 2023 22:51:49 GMT

I wonder if the camera brightness control is set too high. Look in the camera video settings, should be 0 or +1 for best picture.

Re: Essential 2nd generation washed out image/shades of pink

JamesC — Mon, 09 Oct 2023 16:36:32 GMT

Kipper5,

The development team is currently investigating reports of this issue and will be releasing a firmware update to address these concerns.

I will provide more information once this firmware update is available.

JamesC

Re: Essential 2nd generation washed out image/shades of pink

JamesC — Tue, 10 Oct 2023 18:17:03 GMT

The firmware version resolving this issue was released to your cameras overnight. Please test again and let us know if you're still experiencing this issue.

JamesC

Re: Essential 2nd generation washed out image/shades of pink

Mglea — Tue, 24 Oct 2023 18:37:05 GMT

I read there was firmware released to correct this. It has not corrected mine.

please advise.

thank you

Re: Essential 2nd generation washed out image/shades of pink

JamesC — Tue, 24 Oct 2023 19:00:59 GMT

Mglea,

The issue being discussed here is relevant to Essential 2nd generation outdoor cameras, you appear to have a Pro 4 camera. Can you verify the model number for your device and are you able to provide a screenshot of what you're seeing?

JamesC

Re: Essential 2nd generation washed out image/shades of pink

Kantup5 — Wed, 15 Nov 2023 18:53:01 GMT

I am having the same problem with 2 of my cameras. They say a fix has been released. How do I get that ?

Re: Essential 2nd generation washed out image/shades of pink

Kantup5 — Wed, 15 Nov 2023 18:54:14 GMT

Do the cameras get updated automatically or is there something I need to do ?

Re: Essential 2nd generation washed out image/shades of pink

Kantup5 — Wed, 15 Nov 2023 19:00:03 GMT

Re: Essential 2nd generation washed out image/shades of pink

JamesC — Wed, 15 Nov 2023 19:00:08 GMT

Kantup5,

The cameras will update automatically. I've taken a look a the devices you have associated with your account and you do not appear to have any Essential 2nd Generation devices, so the fix mentioned here may not apply. What model are the devices you have that are experiencing the issue?

JamesC

Re: Essential 2nd generation washed out image/shades of pink

Kantup5 — Wed, 15 Nov 2023 19:18:21 GMT

1.080.20.1_23_d50a19d

AA38227FA138C

Re: Essential 2nd generation washed out image/shades of pink

JamesC — Wed, 15 Nov 2023 19:21:54 GMT

Kantup5,

That s/n is associated with an Arlo Pro 4 camera. I encourage you to remove and reinsert the battery for that device, allow it to come back online and test again to see if you experience the same behavior. If you still have the same issue, I recommend reaching out to the Arlo Support team using the Arlo app under Settings > Support to open a ticket and further investigate the issue.

JamesC

Re: Essential 2nd generation washed out image/shades of pink

Kantup5 — Wed, 29 Nov 2023 18:33:42 GMT

I contacted support after replacing the battery with no improvement. Dealing with support is a very painful process. My cameras are remote and they want me to give them the serial number which they should have access to, Then he wanted a video, then he advised taking the battery out, then advised to reset remove and ad the camera back in. One camera is in Michigan where it's 20 degrees and another is in the Virgin Islands. Pretty difficult to reset and resync cameras especially if support knows the problem will not be resolved after the dog n pony show. Very frustrating !!