topic Re: Costa rica in Arlo Essential Outdoor 2nd Gen

Costa rica Arlo essential gen 2

Kevin8435 — Tue, 16 Jan 2024 19:05:55 GMT

bought 3 Arlo essential gen 2, and brought them to Costa Rica, however when I try to do the initial set up I can get them to recognize the QR in my iPhone so I can’t connect them to my phone… could this be a region issue???

Re: Costa rica

jguerdat — Tue, 16 Jan 2024 17:26:43 GMT

I don't believe it would be a region issue. Try resetting them:

https://kb.arlo.com/000063225

Re: Costa rica

StephenB — Tue, 16 Jan 2024 18:16:34 GMT

@jguerdat wrote:

I don't believe it would be a region issue. Try resetting them:

https://kb.arlo.com/000063225

Not sure why you are ruling that out. Arlo doesn't offer subscriptions in Costa Rica (or any other country in Central or South America)

@Kevin8435 - when you go into "add device" are you seeing the Essential Gen 2 option? Or are you just seeing Essential and Essential Spotlight?

Re: Costa rica

jguerdat — Tue, 16 Jan 2024 18:25:57 GMT

If you can choose the specific camera model, you can onboard them. That's the only restriction until you try to get a subscription.

Re: Costa rica

Kevin8435 — Wed, 17 Jan 2024 00:42:00 GMT

already did and still not working

Re: Costa rica

Kevin8435 — Wed, 17 Jan 2024 00:42:56 GMT

I do not get the gen 2 option no

Re: Costa rica

Kevin8435 — Wed, 17 Jan 2024 00:45:36 GMT

im only getting the essential indoor, essential and essential spotlight, no gen 2

Re: Costa rica

StephenB — Wed, 17 Jan 2024 12:50:21 GMT

@Kevin8435 wrote:

im only getting the essential indoor, essential and essential spotlight, no gen 2

That's the problem. No idea when it will be added.

Though obviously not something Arlo likes, it is possible to create an account using a VPN that terminates in the US. That would get you the ability to add the camera. You'd only use the VPN to create the account - you'd turn it off when onboarding the camera.

Getting a subscription for that account would also be possible if you have a US payment method.

Re: Costa rica

Kevin8435 — Wed, 17 Jan 2024 14:33:04 GMT

Well I don’t really know how to get a vpn for the US… if you have any instructions that would be great

Re: Costa rica

StephenB — Wed, 17 Jan 2024 15:30:36 GMT

@Kevin8435 wrote:

Well I don’t really know how to get a vpn for the US… if you have any instructions that would be great

Plenty of options, some are here:

https://www.cnet.com/tech/services-and-software/landing/best-vpn

Generally you can just where you want the VPN terminated - US is one of many possibilities.