topic Re: NO FEED in Arlo Essential Outdoor 2nd Gen

NO FEED

CLLeo — Mon, 15 Jan 2024 18:02:33 GMT

Our 2 cameras said low battery. After charging and putting the 2 cameras back outside, we no longer have Feed available on our account. Which makes the cameras worthless to us. Any suggestions?

Re: NO FEED

jguerdat — Tue, 16 Jan 2024 18:29:10 GMT

We need all details. Charging the cameras doesn't change anything. Are you saying that no recordings are seen in Feed or that Feed isn't even shown to select? For the latter, reboot the phone and maybe reinstall the app.

Re: NO FEED

CLLeo — Tue, 16 Jan 2024 19:00:48 GMT

We uninstalled the app. Factory reset on cameras. Under devices, we see both cameras. When we go out onto the porch, we do get a notification. But we have no Feed. When you click on Feed it says,

This is a Premium feature and you need to go to the Web and check out the plans.

Re: NO FEED

StephenB — Tue, 16 Jan 2024 20:08:46 GMT

@CLLeo wrote:

We uninstalled the app. Factory reset on cameras. Under devices, we see both cameras. When we go out onto the porch, we do get a notification. But we have no Feed. When you click on Feed it says,

This is a Premium feature and you need to go to the Web and check out the plans.

Recording to the feed is a subscription feature for all currently sold Arlo cameras.

It sounds like your trial subscription expired around the time you charged them.