topic Re: Issue with purchasing Plus Unlimited subscription in Arlo Essential Outdoor 2nd Gen

Issue with purchasing Plus Unlimited subscription

Tweden3522 — Fri, 21 Nov 2025 23:44:23 GMT

received an offer for 60% off annual subscription for Unlimited Plus security service on my existing Arlo cams and account. went through entire process including entering credit card info and before i could click on complete order a orange bar appears at top of browsew window saying Error while calculating tax, Billing address is Null, then a second orange bar pops up saying Were sorry, Arlo is unavailable, please try again later.

Have tried on multiple computers, browsers, phone and ipad, same error, and i cannot go back in and edit my cc or billing address info. Over an hour on chat with Arlo support, and on phone as well, and they have no fix as of yet

anyone else gettting this error as of 11/20/2025?

Re: Issue with purchasing Plus Unlimited subscription

BrookeN — Mon, 24 Nov 2025 15:57:39 GMT

I would be more than happy to help. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. (edited)

Re: Issue with purchasing Plus Unlimited subscription

Tweden3522 — Mon, 24 Nov 2025 21:39:46 GMT

Hi Brooke, thanks for the offer of assistance, as i have been getting nowhere with the chat support agents thus far, they just keep asking for screenshots of the errors as well as HAR logs, (both of which i have sent)

i am unable to DM you as you have requested as i do not see the envelope icon and when i go into my profile settings there is no place for me to select Private messanger

what is next step?

Re: Issue with purchasing Plus Unlimited subscription

BrookeN — Tue, 25 Nov 2025 19:39:50 GMT

Thank you for providing that information. Support will be reaching out to you as soon as possible.

Re: Issue with purchasing Plus Unlimited subscription

OnurB — Sat, 29 Nov 2025 04:54:39 GMT

I have the same issue

Re: Issue with purchasing Plus Unlimited subscription

jagrubb — Mon, 01 Dec 2025 16:52:18 GMT

I HAVE THE SAME ISSUE TOO. PLEASE REACH OUT TO ME AT TO RESOLVE

Re: Issue with purchasing Plus Unlimited subscription

jagrubb — Mon, 01 Dec 2025 16:52:34 GMT

Received an offer for 60% off annual subscription for Unlimited Plus security service on my existing Arlo cams and account. went through entire process including entering credit card info and before i could click on complete order a orange bar appears at top of browser window saying Error while calculating tax, Billing address is Null, then a second orange bar pops up saying Were sorry, Arlo is unavailable, please try again later.

PLEASE CALL ME AT TO RESOLVE ASAP

Re: Issue with purchasing Plus Unlimited subscription

BrookeN — Mon, 01 Dec 2025 17:03:02 GMT

@jagrubb please be careful putting private information on a public forum. I have reached out to support, they will be contacting you as soon as possible.

Re: Issue with purchasing Plus Unlimited subscription

Dr_joe88 — Fri, 05 Dec 2025 06:48:29 GMT

I have been experiencing the same. Was on messenger chat on night for almost 2 hours then on the phone with them for almost two hours the next day. The SAME EXACT THING happened to me. Entered my credit info and address then it booted me and haven't been able to get past the pick your subscription page. This occurred 11/29/2025 then I contacted them on 12/01/2025 -12/02/2025. The only conclusion they came to was other people were experiencing this as well. I feel better than im not the only one but I am frustrated because I purchased 4 cameras on black Friday and now I have 4 cameras set up. I even got rid of my old camera already. So im out 5 cameras at this moment, atleast until they fix this issue. I can view live stream but no recording or anything.

Re: Issue with purchasing Plus Unlimited subscription

OnurB — Fri, 05 Dec 2025 13:33:42 GMT

they are very helpful, they fixed mine and they honored the discount, but I found chat pretty much useless, I've got help from here

Re: Issue with purchasing Plus Unlimited subscription

BrookeN — Fri, 05 Dec 2025 14:16:24 GMT

@Dr_joe88 I would be more than happy to help you. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Issue with purchasing Plus Unlimited subscription

BrookeN — Fri, 05 Dec 2025 16:08:02 GMT

@Dr_joe88 I received your message and reached out to support. They will be contacting you as soon as possible.

Re: Issue with purchasing Plus Unlimited subscription

Dr_joe88 — Fri, 05 Dec 2025 20:18:18 GMT

Yeah I just want to let you know, they contacted me and had the issue fixed within 5-10 mins. Wow. Thank you! I appreciate the help! 10/10.

Re: Issue with purchasing Plus Unlimited subscription

BrookeN — Fri, 05 Dec 2025 20:28:04 GMT

@Dr_joe88 I am glad they were able to get it taken care of. I hope you have a great weekend.