topic Re: how do i find the missing video to my house fire in Arlo Essential Outdoor 2nd Gen

how do i find the missing video to my house fire

Jenny2833 — Sun, 09 Nov 2025 17:45:58 GMT

i need help understanding why i got no notifications when the fire happened and it magically went off after i went to sleep

Re: how do i find the missing video to my house fire

jguerdat — Mon, 10 Nov 2025 14:37:00 GMT

We need a whole bunch more information to be able to help. All details help.

Re: how do i find the missing video to my house fire

Jenny2833 — Sat, 15 Nov 2025 23:51:01 GMT

~~my home burnt to the ground around 8 pm and i went to sleep at 4 the camera stops recording shortly after i fall askerp~~

Re: how do i find the missing video to my house fire

Jenny2833 — Sat, 15 Nov 2025 23:53:55 GMT

what more info it happen sept 25

Re: how do i find the missing video to my house fire

Jenny2833 — Sat, 15 Nov 2025 23:54:34 GMT

camera stops after 3ish 4 pm on sept 25 2025

Re: how do i find the missing video to my house fire

Jenny2833 — Sat, 15 Nov 2025 23:58:44 GMT

i need a solution bc other wise this seems like a lawsuit bc i would have died burnt alive had i not woke myself up

Re: how do i find the missing video to my house fire

jguerdat — Sun, 16 Nov 2025 14:41:07 GMT

If power went out to your router/Internet connection, there would be no ability to record anything. We simply can't explain anything that happened that may be related to a fire. Maybe the circuit that the router was plugged into overheated and started the fire? No way for us to tell but maybe the fire department could help.

BTW, smoke detectors likely would have awakened you much sooner.

Re: how do i find the missing video to my house fire

Jenny2833 — Fri, 05 Dec 2025 08:59:45 GMT

it didn’t

Re: how do i find the missing video to my house fire

Jenny2833 — Fri, 05 Dec 2025 09:00:44 GMT

no bc the fire happen at my camper and the camera and router was 50 ft away at my house not burning

Re: how do i find the missing video to my house fire

Jenny2833 — Fri, 05 Dec 2025 09:01:10 GMT

this is your problem not the fire department

Re: how do i find the missing video to my house fire

StephenB — Fri, 05 Dec 2025 12:33:05 GMT

@Jenny2833 wrote:

no bc the fire happen at my camper and the camera and router was 50 ft away at my house not burning

Note there are two methods used for fire detection.

Audio Detection (listening for smoke detector chirps)
Video Analysis (which is still in beta)

It sounds like your issue is with the second method (the one in beta).

The second method only kicks in when the camera triggers for motion (or sound). Generally the cameras only detect motion about 20-25 feet away.

https://kb.arlo.com/000062617/How-far-away-can-Arlo-Cameras-and-Arlo-Video-Doorbells-detect-motion

Did you get a recording during the fire? If you didn't, then the cloud wouldn't have any video to analyze.