topic Re: Sound detection on Essential Outdoor Cameras in Arlo Essential Outdoor 2nd Gen

Sound detection on Essential Outdoor Cameras

TorbenJeppesen — Sun, 24 Aug 2025 11:05:36 GMT

Hi there, I do not get possibility in the app nor via pc to enable sound detection, although described in the manual that it's possible on these cameras?

Re: Sound detection on Essential Outdoor Cameras

StephenB — Sun, 24 Aug 2025 23:52:05 GMT

@TorbenJeppesen wrote:

Hi there, I do not get possibility in the app nor via pc to enable sound detection, although described in the manual that it's possible on these cameras?

If you go into the camera settings, are you seeing "Audio Settings" and "Default Mode Settings"?

Re: Sound detection on Essential Outdoor Cameras

TorbenJeppesen — Mon, 25 Aug 2025 08:51:40 GMT

Hi Stephen, in my Danish version of the app I have "Lydindstillinger" (I believe it's the Danish translation of "Audio Settings"). Here there are only settings for Microphone on/off respectively Loudspeaker on/off (and adjustment of level for last-mentioned).

Re: Sound detection on Essential Outdoor Cameras

StephenB — Mon, 25 Aug 2025 13:07:01 GMT

@TorbenJeppesen wrote:

Hi Stephen, in my Danish version of the app I have "Lydindstillinger" (I believe it's the Danish translation of "Audio Settings"). Here there are only settings for Microphone on/off respectively Loudspeaker on/off (and adjustment of level for last-mentioned).

That isn't the right place.

Can you confirm that you have the 2nd Gen Essential Outdoor Camera? (VMC2050, VMC2052, VMC3050, VMC3052)?

The setting is supposed to be in the "Default Mode Settings" section. But I just looked there, and it is missing for my VMC3052. It also doesn't show up as an option in the camera rules in Arm Home/Arm Away. The setting is showing up in both places for my other Arlo cameras.

This appears to be a bug, so I am tagging the mods - @BrookeN , @JamesC , @ShayneS - so they can look into it.

Note I just updated iOS to 18.6.2, and the app version is 6.3.4.

The web app has the same issue for default mode settings, but the camera rules issue is different. When I go into the camera rules using Edge, I get this popup:

Delete appears to be enabled, as is "Back". But the scroll bar on the side does not function, so I cannot actually edit (or even see) the device rules. This is happening for all my cameras, not just the Gen 2.

Re: Sound detection on Essential Outdoor Cameras

TorbenJeppesen — Mon, 25 Aug 2025 20:31:43 GMT

Hi again, yes, I can confirm that one camera is a VMC2050, the other is a VMC3050. Happy to hear that it seems to be a bug, hope it will be solved soon, I’m planning to use the cameras sound detection for checking my dog when he is alone at home…

Re: Sound detection on Essential Outdoor Cameras

TorbenJeppesen — Tue, 02 Sep 2025 09:36:52 GMT

The bug seems still to appear in the app, who am I going to contact to get the problem solved?

Re: Sound detection on Essential Outdoor Cameras

StephenB — Tue, 02 Sep 2025 12:39:25 GMT

@StephenB wrote:

Can you confirm that you have the 2nd Gen Essential Outdoor Camera? (VMC2050, VMC2052, VMC3050, VMC3052)?

The setting is supposed to be in the "Default Mode Settings" section. But I just looked there, and it is missing for my VMC3052. It also doesn't show up as an option in the camera rules in Arm Home/Arm Away. The setting is showing up in both places for my other Arlo cameras.

This appears to be a bug, so I am tagging the mods - @BrookeN , @JamesC , @ShayneS - so they can look into it.

The bug is actually in the Gen 2 user manual. While it shows how to enable/disable audio detection in the Essential Gen 2 cameras, the cameras don't have that feature. (Note it isn't on the data sheet).

So if you want sound detection, you'll need a different camera.

Re: Sound detection on Essential Outdoor Cameras

Joeker56 — Fri, 12 Sep 2025 18:49:57 GMT

Re: Sound detection on Essential Outdoor Cameras

StephenB — Sat, 13 Sep 2025 13:24:22 GMT

@Joeker56 wrote:

no

No what???

Re: Sound detection on Essential Outdoor Cameras

BrookeN — Mon, 15 Sep 2025 13:48:20 GMT

@TorbenJeppesen are you still seeing this same behavior?