topic Re: Essential Outdoor Camera unable to charge in Arlo Essential Outdoor 2nd Gen https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Essential-Outdoor-Camera-unable-to-charge/m-p/2459434#M5210 <P>I see 2 different issues - 1) dead battery and 2) need to access videos.</P> <P>&nbsp;</P> <P>1) Try this procedure - the key is to plug in and unplug many times to get enough charge into the battery to then allow it to charge normally:</P> <P>&nbsp;</P> <P><A href="https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do" target="_blank">https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do</A></P> <P>&nbsp;</P> <P>Proactively charging the battery prevents a lot of headaches.</P> <P>&nbsp;</P> <P>2) Even with a dead camera, previous videos are still available in Feed for the length of time your plan supports.</P> Fri, 05 Sep 2025 12:45:10 GMT jguerdat 2025-09-05T12:45:10Z Essential Outdoor Camera unable to charge https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Essential-Outdoor-Camera-unable-to-charge/m-p/2459392#M5202 <P>Has anyone had experience in getting a camera back online to retrieve footage.&nbsp; The new camera went dead, will not take a charge, important footage is lost.</P> Thu, 04 Sep 2025 13:44:16 GMT https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Essential-Outdoor-Camera-unable-to-charge/m-p/2459392#M5202 KarylSweeney 2025-09-04T13:44:16Z Re: Essential Outdoor Camera unable to charge https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Essential-Outdoor-Camera-unable-to-charge/m-p/2459434#M5210 <P>I see 2 different issues - 1) dead battery and 2) need to access videos.</P> <P>&nbsp;</P> <P>1) Try this procedure - the key is to plug in and unplug many times to get enough charge into the battery to then allow it to charge normally:</P> <P>&nbsp;</P> <P><A href="https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do" target="_blank">https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do</A></P> <P>&nbsp;</P> <P>Proactively charging the battery prevents a lot of headaches.</P> <P>&nbsp;</P> <P>2) Even with a dead camera, previous videos are still available in Feed for the length of time your plan supports.</P> Fri, 05 Sep 2025 12:45:10 GMT https://community.arlo.com/t5/Arlo-Essential-Outdoor-2nd-Gen/Essential-Outdoor-Camera-unable-to-charge/m-p/2459434#M5210 jguerdat 2025-09-05T12:45:10Z