topic Re: Rules turn on notification even after I've turned them off in Arlo Essential Outdoor 2nd Gen

Rules turn on notification even after I've turned them off

vanstrien — Tue, 05 Aug 2025 15:19:55 GMT

I have several Arlo cameras of different types. Yesterday I added a new Arlo Essential Outdoor 2nd Gen (called "Roaming") and set it up in my Away mode so that it records if motion is detected. It has a "Send Notification" section that I can't remove but I can't turn off the "Send to Everyone". However, it get automatically re-enabled after a few minutes.

My Front Door camera works as expected: it records and notifies. My other cameras work as expected: they only record. This Roaming camera can be set to only record, but then if I go back into the settings after a few minutes, it says Record and Notify again.

In the two screenshots below the Roaming camera is setup correctly, but then after a few minutes it changes back to Record & Notify. Any ideas?

Re: Rules turn on notification even after I've turned them off

Edinburgh_lad1 — Tue, 05 Aug 2025 15:28:05 GMT

This is indeed the case for me too, I'm afraid. Adding any type of camera results in notifications being turned on by default.

Every release = new issue.

My conclusion - based on my experience - is that Arlo is actively trying to put its customers off their system.

@JamesC @ShayneS @BrookeN

Re: Rules turn on notification even after I've turned them off

StephenB — Wed, 06 Aug 2025 00:48:16 GMT

@vanstrien wrote:

In the two screenshots below the Roaming camera is setup correctly, but then after a few minutes it changes back to Record & Notify. Any ideas?

How long does it take to switch back after you change it?

Are you changing it in both Arm Home and Arm Away?

I haven't seen this with my own Gen 2, but I normally leave notifications on. I just disabled notifications in Arm Away, I'll check it again in a few hours.

Re: Rules turn on notification even after I've turned them off

ShayneS — Wed, 06 Aug 2025 22:36:01 GMT

@vanstrien

Are you using an Android or iOS device?

Arlo Select Camera Notifications won't turn off

Tanyac2025 — Tue, 19 Aug 2025 17:46:29 GMT

Yesterday I turned on notifications for all camera due to some utility work being done on the property. Today I try to turn off notifications on a number of our Pro 3 and Pro4 cameras and the setting won't stay turned off no matter how many times I save or if I use "arm away" or "arm home"

Is this a bug with the last update? How do I get these notifications to turn off without disabling all notifications?

Re: Rules turn on notification even after I've turned them off

j0042 — Tue, 19 Aug 2025 21:19:14 GMT

Same for me. Resets to force notifications immediately or very quickly. I don't want notifications during arm-home but I do for arm-away. This bug results in too many notifications when I am home.

Re: Rules turn on notification even after I've turned them off

ShayneS — Tue, 19 Aug 2025 21:30:53 GMT

@j0042

Is this occurring with iOS or Android?

Re: Arlo Select Camera Notifications won't turn off

a_obrad — Wed, 20 Aug 2025 08:27:11 GMT

Same issue for me. I have 5 cameras Ultra 2, and on 2 of them I can't turn notifications off.

I tried to delete cams et readd but nothing works

Re: Arlo Select Camera Notifications won't turn off

Edinburgh_lad1 — Wed, 20 Aug 2025 17:09:33 GMT

I have a similar issue and reported it to Arlo. The option to have notifications switched off is not saving in the app.

You can, however, successfully change whether or not you want cameras to notify you in the web version of Arlo Secure.

This is the only way to properly switch them off at the moment until the issue is resolved.

Re: Rules turn on notification even after I've turned them off

ShayneS — Thu, 21 Aug 2025 18:11:57 GMT

Is this symptom occurring with iOS or Android?

Re: Rules turn on notification even after I've turned them off

ShayneS — Thu, 21 Aug 2025 18:21:38 GMT

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

Re: Rules turn on notification even after I've turned them off

mcml — Fri, 22 Aug 2025 21:31:08 GMT

Any update? I am experiencing this issue with it turning notifications back on when not required.

Re: Rules turn on notification even after I've turned them off

ShayneS — Fri, 22 Aug 2025 21:39:35 GMT

@mcml

I am monitoring this closely and I will be sure to provide an update as soon as possible.

Re: Rules turn on notification even after I've turned them off

ShayneS — Fri, 29 Aug 2025 23:19:07 GMT

The root cause has been identified and a fix for this symptom is being worked on. Thanks for your patience.

Re: Rules turn on notification even after I've turned them off

ShayneS — Mon, 08 Sep 2025 20:59:46 GMT

Thanks for your patience. It looks like this has been fixed with the latest version 6.3.8. Can you update to this version and test again? Please let me know if you still experience these symptoms.