topic Re: No response to my case in Arlo Essential Outdoor 2nd Gen

No response to my case

Tiajjm — Tue, 01 Jul 2025 12:16:59 GMT

I submitted a case over a week ago and haven't received a response. Is this how long it takes to get help?

Re: No response to my case

BrookeN — Tue, 01 Jul 2025 14:10:24 GMT

Hello,

I have looked up your case you created and I would be more than happy to assist you. I see that you have one plan which is the unlimited plan. Looking into the account I see that you have Pro 2 as well as Essential XL cameras. Once the subscription ends the Pro 2 do have free 7 day cloud storage. However, the Essential XL cameras do not. Meaning you can still use them, but they will not store recordings within the feed.

Without a service plan, your Arlo Pro 2 device will continue to have the following features:

Live Streaming
Push Notifications
Two-way Audio
Auto Zoom & Tracking*
Local Storage Recording*

*Auto Zoom & Tracking and Local Storage Recording are not available for all Arlo devices.

Note: Without an Arlo plan or trial you will not have access to features such as Video History and Activity Zones.

Please let me know if you have any further questions.

Re: No response to my case

Tiajjm — Fri, 25 Jul 2025 13:45:41 GMT

I just saw this. Thanks for the response.

Re: No response to my case

portlandb4 — Wed, 30 Jul 2025 17:48:14 GMT

call me I cant understand

Re: No response to my case

StephenB — Wed, 30 Jul 2025 17:00:50 GMT

@portlandb4 wrote:

I cant understand

FYI, don't post your contact info here, as you are sharing it with everyone on the planet.

Can you tell us what you don't understand?