topic Re: help! in Arlo Essential Outdoor 2nd Gen

help! - camera that is not recording now that the initial trial is over

jess11111111111 — Mon, 11 Dec 2023 19:19:27 GMT

Hello,

I have a camera that is not recording now that the initial trial is over, so I paid for a subscription and it is still not recording. I need to contact customer service and when I do I am told that I need a subscription, which I have... help! I am paying for a product that is not working and I am paying for a service I cannot access -

Re: help!

jguerdat — Sat, 09 Dec 2023 14:38:35 GMT

Check your subscription status to verify it's there and the camera(s) are in it.

Re: help!

JamesC — Mon, 11 Dec 2023 19:18:07 GMT

jess11111111111,

Try removing the camera from the account and re-adding it as if it were new. Do you still experience the same behavior?

JamesC